Mainframe Technical Support Analyst DevX

BMC Software; Województwo mazowieckie; On-site; PLN 139,000 - 233,000; Full time

Job summary

A leading technology company located in Warsaw is seeking a Staff Specialist Technical Support Analyst. This role involves providing expert technical support specifically for COBOL debugging tools in TSO and CICS environments. The candidate should have hands-on experience with COBOL programming, strong troubleshooting skills across mainframe and Windows platforms, and a commitment to delivering high-quality customer support. The position offers a competitive salary ranging from zł 139,755 to zł 232,925 based on experience and skills.

Qualifications

• Hands-on experience with COBOL programming and debugging in TSO and CICS environments.
• Comfortable working across both mainframe and Windows platforms.
• Detail-oriented, collaborative, and committed to delivering high-quality customer-centric support.

Responsibilities

• Provide expert technical support for DevX solutions, specifically COBOL debugging tools.
• Partner with developers to troubleshoot issues related to COBOL program execution.
• Document all support activity with precision.

Skills

COBOL programming

Debugging in TSO and CICS

Troubleshooting skills

Written communication

Verbal communication

Job description

Staff Specialist Technical Supp Analyst - Poland

Country: Poland | City: Warsaw | Travel: Occasionally required for business

Overview

BMC empowers nearly 80% of the Forbes Global 100 to accelerate business value, faster than humanly possible. Our industry-leading portfolio unlocks human and machine potential to drive business growth, innovation, and sustainable success. BMC does this in a simple and optimized way by connecting people, systems, and data that power the world’s largest organizations so they can seize a competitive advantage.

BMC is looking for innovative customer champions to join our dynamic and DevX-focused Technical Support Team, empowering developers and enterprises across the globe to run and reinvent.

Responsibilities

• Provide expert technical support for DevX solutions, specifically COBOL debugging tools in TSO and CICS environments
• Partner with developers and technical teams to troubleshoot, isolate, and resolve issues related to COBOL program execution, compiling, and debugging
• Work across Windows and mainframe systems to install, configure, and recreate real‑world customer scenarios, accelerating fix resolution and product quality
• Act as a key enabler of a seamless developer experience by managing support requests and delivering timely, clear, and actionable guidance
• Document all support activity with precision—from initial issue through resolution—helping grow our shared knowledge base and improve team efficiency

Collaborate with R&D and Product Management to escalates complex issues and contribute insights to improve DevX tools.

Qualifications

• Hands‑on experience with COBOL programming and debugging in TSO and CICS environments
• Comfortable working across both mainframe and Windows platforms, with strong troubleshooting skills
• Understanding of developer needs and passion for enabling great developer experiences
• Detail‑oriented, collaborative, and committed to delivering high‑quality, customer‑centric support
• Strong written and verbal communication skills and ability to clearly articulate technical concepts to a range of audiences
• Open to participating in occasional on‑call support during evenings and weekends as part of a team rotation
• Embrace and embody BMC’s core values in every interaction

Benefits & Compensation

The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.

The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country‑specific benefits.

At BMC, it is not typical for an individual to be hired at or near the top of the range. A reasonable estimate of the current range is zł 139,755 – zł 232,925 (Min salary 139,755, Mid point salary 186,340, Max salary 232,925).

Our Commitment to You!

BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!

We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas.

Equal Opportunity Statement

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

Policy Statement

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.