Luxury Client Advisor - Boutique & Events Expert

Richemont; Sobienie Szlacheckie; On-site; PLN 40,000 - 60,000; Full time

Job summary

Panerai seeks a Client Advisor to be the ambassador of the brand in the boutique and at off-site events. You will deliver exceptional service, drive personal sales targets, and uphold Panerai procedures and CRM standards.

You will welcome customers, lead all steps of the sale, identify high-potential leads, and develop relationships through Panerai CRM initiatives. The role also covers boutique operations and events support, demanding luxury service and teamwork.

Qualifications

• Experience in luxury retail or service-oriented sales environments.
• Proven ability to drive personal sales targets while delivering exceptional client experiences.
• Strong interpersonal skills and a genuine customer-first mindset.

Responsibilities

• Achieve monthly and annual turnover and KPI targets set by Boutique management.
• Welcome customers and manage all steps of the sale with Panerai Selling Ceremony.
• Identify high-potential leads and follow up to generate opportunities.
• Develop an understanding of luxury competitive landscape through training.
• Manage daily boutique operations including opening/closing and inventory.
• Capture customer data for CRM and build lasting relationships.
• Manage and grow the client portfolio through excellent service and CRM initiatives.
• Support boutique and off-site events as needed.

Skills

Luxury service

Selling skills

Customer service

Team player

Communication

Attention to detail

Job description

Panerai seeks a Client Advisor to be the ambassador of the brand in the boutique and at off-site events. You will deliver exceptional service, drive personal sales targets, and uphold Panerai procedures and CRM standards.

You will welcome customers, lead all steps of the sale, identify high-potential leads, and develop relationships through Panerai CRM initiatives. The role also covers boutique operations and events support, demanding luxury service and teamwork.