Lithuanian-Speaking Collections Specialist

ACCA Careers; Łódź; Hybrid; PLN 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Professional development

Buddy program

Job summary

Deloitte is seeking a Collections Specialist to independently manage a moderately complex accounts receivable portfolio and serve as a subject matter expert for collections processes, tools, and escalation handling. The role focuses on accelerating cash flow, reducing delinquency, and protecting customer relationships through advanced analysis and cross‑functional teamwork.

You will mentor junior team members, manage escalations, and drive improvements across the collections function to prevent

Qualifications

• 2–4 years of experience in finance customer service, or a related field.
• Understanding of collections’ impact on cash flow, AR aging, allowances/reserves, write-offs, and close ourcomes.
• Strong analytical and problem-solving skills with the ability to identify delinquency drivers, prioritize accounts effectively, and resolve complex payment issues.

Responsibilities

• Portfolio Ownership: Independently manage a portfolio of moderately complex, higher-risk accounts to drive timely payment.
• Advanced Collections Strategy: Develop account-level collection strategies, including call cadence, prioritization, promise-to-pay management, and escalation thresholds.
• Exception & Root Cause Resolution: Investigate drivers of delinquency and coordinate corrective actions to enable timely payment.
• Escalation Management: Serve as an escalation point for analysts and lead moderately complex negotiations.
• Payment Plans & Negotiation: Define and manage payment plans and secure commitments.
• Cross-Functional Collaboration: Partner with Billing, Disputes, Cash Application, Sales, Customer Service, and Operations.
• Documentation & Compliance: Maintain accurate records ensuring adherence to policies and regulations.
• Reporting & Insights: Track portfolio KPIs and provide recommendations to leadership.
• Mentorship & Enablement: Coach analysts and contribute to playbooks and standard work.

Skills

Finance customer service experience

Collections & AR knowledge

Analytical thinking

Excel proficiency

Negotiation & communication

Team collaboration

English (C1)

Lithuanian (B2)

Tools

SAP

Oracle

NetSuite

Job description

Deloitte is seeking a Collections Specialist to independently manage a moderately complex accounts receivable portfolio and serve as a subject matter expert for collections processes, tools, and escalation handling. The role focuses on accelerating cash flow, reducing delinquency, and protecting customer relationships through advanced analysis and cross‑functional teamwork.

You will mentor junior team members, manage escalations, and drive improvements across the collections function to prevent