Launch Operations Lead - Sector / Customer Group (f/m)

DP World; Województwo wielkopolskie; On-site; PLN 142,000 - 226,000; Full time

Job summary

DP World is seeking an experienced leader to drive the launch of new customer operations, expansions, transformations, and strategic initiatives across the Technology and Industrial sectors. You will lead end-to-end deployments, manage readiness, budgets, and a 10–15 person launch team, ensuring on-time delivery and excellent customer experience.

The role requires 10+ years in logistics or related fields, strong WMS and automation knowledge, and the ability to work across regions with travel up

Qualifications

• Minimum 10 years of leadership experience in contract logistics, warehousing, manufacturing, technology, or related supply chain environments.
• Proven track record in leading large-scale operational launches, start-ups, customer implementations, or business transformations.
• Strong understanding of warehouse operations, automation technologies, WMS platforms, and broader supply chain processes.
• Experience managing geographically dispersed teams in a matrix organization.
• Strong stakeholder management, including executive-level customers.

Responsibilities

• Lead end-to-end operational launches from project initiation through stabilization and handover to BAU.
• Manage operational readiness, ensuring projects are delivered safely, on time, and within budget.
• Build and lead launch teams (10-15 direct reports).
• Drive process development, operational design, and continuous improvement initiatives.
• Lead systems implementation, UAT, and go-live readiness.
• Act as senior operational contact for customers, regional leadership, and stakeholders.
• Support warehouse automation and technology deployment projects, including FAT, SAT, and commissioning.
• Manage project risks, budgets, and performance.
• Develop relationships with customer leadership to ensure excellent experience.

Skills

Leadership

Contract logistics

WMS

Automation

Stakeholder management

Team leadership

German language

English language

Travel willingness

Education

Bachelor's degree in Supply Chain, Engineering, Operations Management, Business Administration, or related field

Tools

Microsoft Office (Excel, PowerPoint, Word, Visio)

Job description

Job Description

DP World is looking for an experienced leader to drive the successful launch of new customer operations, business expansions, transformations, and strategic initiatives across the Technology and Industrial sectors.

Key Responsibilities

• Lead end-to-end operational launches from project initiation through stabilization and handover to Business-as-Usual (BAU).
• Manage operational readiness activities, ensuring projects are delivered safely, on time, and within budget.
• Build and lead high-performing launch teams (10-15 direct reports).
• Drive process development, operational design, and continuous improvement initiatives.
• Lead systems implementation, User Acceptance Testing (UAT), and go-live readiness.
• Act as the senior operational contact for customers, regional leadership, and project stakeholders.
• Support warehouse automation and technology deployment projects, including FAT, SAT, and commissioning activities.
• Manage project risks, budgets, and operational performance.
• Develop strong relationships with customer leadership teams and ensure excellent customer experience.

What We're Looking For

• Minimum 10 years of leadership experience in contract logistics, warehousing, manufacturing, technology, or related supply chain environments.
• Proven track record in leading large-scale operational launches, start-ups, customer implementations, or business transformations.
• Strong understanding of warehouse operations, automation technologies, WMS platforms, and broader supply chain processes.
• Experience managing geographically dispersed teams in a matrix organization.
• Strong stakeholder management skills, including engagement with executive-level customers.
• Bachelor's degree in Supply Chain, Engineering, Operations Management, Business Administration, or a related field.
• Fluent English and German (additional languages are an advantage).
• Advanced knowledge of Microsoft Office (Excel, PowerPoint, Word, Visio).
• Willingness to travel 50-75% across the region to support operations and customers.
• Excellent communicator and relationship builder.

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

Salary range Poland: 142,210 - 226,200 PLN gross per year*

Salary range Slovakia: 37,166 - 58,534 Euro per year*

• Salaries are indicative. Placement within the range depends on relevant experience, skills, qualifications and contracted country. No rights can be derived from this.
• Applicants must have the legal right to work in the country they apply for. DP World does not provide relocation sponsorship for this position.
• Country - specific benefits will be shared during the first interview.

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 120,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses - Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

WE MAKE TRADE FLOW

To Change What's Possible For Everyone