Kierownik ds. operacji celnych / Customs Operations Manager

Maersk; Poland; Hybrid; PLN 184,000 - 223,000; Full time

Benefits offered by this job

Health benefits through Lux Med

Leadership development

Global career opportunities

Flexible work arrangements

Professional training programs

Job summary

Maersk in Warsaw is seeking a Customs Operations Manager to lead a 40+ person team in our new Warsaw Global Service Centre. You will develop core processes, drive efficiency, and ensure service excellence in a fast-paced, global logistics environment.

You will collaborate with internal stakeholders, drive continuous improvements, and align operations with Maersk's global strategy while maintaining a focus on results and customer satisfaction.

Qualifications

• Proven track record of people leadership of Customs Teams (30 people plus).
• Five+ years of experience guiding and developing teams in a fast-paced environment.
• Ability to manage stakeholders in a large organization.
• Continuous improvement mindset and end-to-end process thinking.
• Strong analytical skills and ability to work under pressure with tight deadlines.
• Deep understanding of customs and logistics.
• Fluent in English and able to build B2B relationships.
• Degree or equivalent certification required.

Responsibilities

• Lead and inspire a team of 40+ professionals in our Warsaw GSC.
• Define and implement core processes and infrastructure for efficient, predictable services.
• Drive key projects, improve workflows, and boost productivity while aligning with Maersk’s global strategy.
• Collaborate with internal stakeholders to ensure smooth communication and operational efficiency.

Skills

People leadership

Stakeholder management

Process improvement

Analytical thinking

English fluency

Education

Degree or equivalent certification

Job description

Lead, Innovate, and Drive Excellence with Maersk in Warsaw!

Are you an experienced people leader looking for an opportunity to shape the future of customs operations within a global logistics powerhouse? At Maersk, we’re not just moving cargo—we’re transforming the way global trade flows. With over 100,000 employees in 130 countries, our Global Service Centres (GSCs) play a vital role in delivering seamless, high-value solutions to our customers. As we expand our presence in Poland, we’re searching for a Customs Operations Manager to lead and inspire a team of nearly 90 professionals in our new Warsaw GSC.

This is a high-impact leadership role, where you’ll be responsible for developing a team of 40+ professionals, helping define and implement core processes and infrastructure that deliver efficient, predictable, and customer-focused services. You’ll lead key projects, continuously improving workflows to optimize productivity while fostering a culture of excellence and innovation. Managing such a large team means that your leadership will be crucial in driving performance, supporting change initiatives, and ensuring that we operate in alignment with Maersk’s global strategy.

Collaboration is at the heart of this role—you’ll build and maintain strong relationships with internal stakeholders across different functions, ensuring smooth communication and operational efficiency. With your strategic mindset, you’ll play a key role in driving change processes, helping teams adapt, and improving overall productivity.

Who are we looking for?

To excel in this role, you’ll bring a proven track record of people leadership of Customs Teams (30 people plus), with at least five years of experience guiding and developing teams in a fast-paced environment.

Your ability to manage stakeholders in a large organization will be key to ensuring smooth collaboration and operational success.

A continuous improvement mindset is essential—you’ll be someone who actively seeks out opportunities to optimize processes and drive efficiency. Your end-to-end process thinking and strong analytical skills will help you identify trends, solve complex challenges, and enhance productivity.

You thrive under pressure, able to work independently while managing tight deadlines, making confident decisions to keep operations running smoothly. With a deep understanding of customs and logistics, you’ll ensure compliance, efficiency, and seamless service delivery.

Communication is crucial in this role, so fluency in English and the ability to build strong business-to-business relationships will set you up for success. Finally, a degree or equivalent certification will reinforce your expertise and strategic approach to leadership in this ever-evolving industry.

What do we offer you?

At Maersk, we offer more than just a job—we offer a career in a company that invests in its people. You’ll have access to competitive salaries, comprehensive health benefits through Lux Med, and generous retirement plans. We believe in leadership development, global career opportunities, and fostering an inclusive and supportive workplace where your contributions are valued. Our Customs Teams work with flexible work arrangements, professional training programs, and a strong focus on innovation and sustainability, Maersk is the perfect place to take your leadership career to the next level.

Salary banding is approximately 16,500 to 20,000 PLN per moth, plus bonus.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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