Key Account Manager

1457 Opella Healthcare Poland sp. z o.o.; Warszawa; Hybrid; PLN 147,000 - 196,000; Full time

Job summary

Opella is seeking a seasoned Key Account Manager in Warsaw to lead strategic customer relationships and drive sustainable sales growth. You will act as a trusted partner to key retail customers, shape commercial strategies, and execute plans that create value for Opella and its partners.

The role blends strategic leadership, omnichannel growth, and cross-functional collaboration across sales, marketing, and eCommerce.

Qualifications

• Experience in Key Account Management or similar customer-facing roles.
• Background in FMCG/Consumer Healthcare/OTC or related consumer-focused industry.
• Experience managing complex retail customers with growth.
• Knowledge of eCommerce and omnichannel business models.
• Strong commercial and financial acumen, including experience with business planning, profitability, and P&L management.
• Excellent negotiation, relationship-building, and stakeholder management skills.
• Fluent in Polish and English.
• Degree in Business, Economics, Marketing, Finance, or related discipline.

Responsibilities

• Develop and execute customer business plans that deliver sales, market share, and profitability objectives.
• Build strong long-term partnerships with key customers through effective relationship management and Joint Business Planning.
• Lead negotiations and commercial discussions to maximise growth opportunities and customer value.
• Collaborate with Marketing, Trade Marketing, and eCommerce teams to develop compelling customer propositions and omnichannel initiatives.
• Analyse market, category, consumer, and customer performance data to identify opportunities and drive commercial recommendations.
• Support product launches, promotional activities, and in-store execution to enhance brand visibility and performance.
• Contribute to strategic projects focused on growth, innovation, and commercial excellence.

Skills

Key Account Management

Sales

Business Development

eCommerce

Omnichannel

Negotiation

Financial Acumen

P&L Management

Relationship Management

Stakeholder Management

Polish (Fluent)

English (Fluent)

Education

Degree in Business, Economics, Marketing, Finance, or related discipline

Job description

Salary Range: zł147,040.00 - zł196,053.33 All Compensation will be determined commensurate with demonstrated experience. Key Account Manager Location: Warsaw, Poland You’ve built experience, now use it where bold ideas meet real impact. At Opella, we’re challenging how self-care works for millions of people and need leaders and experts ready to shape what’s next. As a Key Account Manager, you’ll bring your commercial expertise, curiosity and drive to accelerate growth, strengthen strategic partnerships, and help make health simpler, smarter and more accessible for consumers.

About the job:

This role is responsible for managing and developing strategic customer relationships while delivering sustainable sales growth, market share gains, and profitable business performance. You will act as a trusted business partner to key customers, identifying opportunities, shaping commercial strategies, and executing plans that create value for both Opella and its retail partners. What makes this opportunity unique is the combination of strategic account leadership, omnichannel growth, and cross-functional collaboration. You will influence commercial decisions across sales, marketing, trade marketing, and eCommerce while helping bring some of Opella's most trusted brands to more consumers.

You will:

• Lead initiatives that advance our brands and strengthen our reputation worldwide.
• Mentor and uplift emerging talent while pushing your own growth and influence.
• Put purpose into practice — embedding sustainability, access and social impact into every decision.
• Model the challenger mindset: question complexity, act with integrity and make things radically simple.
• Help shape a culture that’s ambitious, collaborative and serious about recognition and belonging.

Main responsibilities:

• Develop and execute customer business plans that deliver sales, market share, and profitability objectives.
• Build strong long-term partnerships with key customers through effective relationship management and Joint Business Planning.
• Lead negotiations and commercial discussions to maximise growth opportunities and customer value.
• Collaborate with Marketing, Trade Marketing, and eCommerce teams to develop compelling customer propositions and omnichannel initiatives.
• Analyse market, category, consumer, and customer performance data to identify opportunities and drive commercial recommendations.
• Support product launches, promotional activities, and in-store execution to enhance brand visibility and performance.
• Contribute to strategic projects focused on growth, innovation, and commercial excellence.

About you:

• Experience in Key Account Management, Sales, Business Development, or similar customer-facing commercial roles.
• Background within FMCG, Consumer Healthcare, OTC, or a related consumer-focused industry.
• Experience managing complex retail customers and delivering commercial growth.
• Knowledge of eCommerce and omnichannel business models.
• Strong commercial and financial acumen, including experience with business planning, profitability, and P&L management.
• Excellent negotiation, relationship-building, and stakeholder management skills.
• Strong analytical skills with the ability to translate data and insights into actionable business strategies.
• Fluent in Polish and English.
• Degree in Business, Economics, Marketing, Finance, or a related discipline.

This is more than the next step in your career, it’s a chance to influence how a global self-care leader grows, develops partnerships, and creates value for customers and consumers alike. If you’re ready to challenge, collaborate and deliver impact that matters, we’re ready for you. We are challengers. We are Opella.

Opella values diversity in all its forms and is committed to fostering a workplace where everyone can belong and excel.

We welcome and encourage applications from people of all backgrounds.

About Us

Opella is the self-care challenger with the purest and third-largest portfolio in the Over The Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally. Our mission is to bring health in people’s hands by making self-care as simple as it should be, for over half a billion consumers worldwide. At the core of this mission are our 100+ loved brands, our 11,000-strong global team, 13 manufacturing sites, and 4 science and innovation centres. Headquartered in France, Opella is the proud maker of many of the world’s most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan. As a globally certified B Corp company, we are active players in the journey towards healthier people and a healthier planet. Learn more at www.opella.com

#LI-HYBRID Opella is the self-care challenger with the purest and third-largest portfolio in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally. Our mission is to bring health in people’s hands by making self-care as simple as it should be. For half a billion consumers worldwide – and counting. At the core of this mission is our 100 loved brands, our 11,000-strong global team, our 13 best-in-class manufacturing sites and 4 specialized science and innovation development centers. Headquartered in France, Opella is the proud maker of many of the world’s most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan. B Corp certified in multiple markets, we are active players in the journey towards healthier people and planet. Find out more about our mission at www.opella.com.