Junior Travel Specialist

EY; Katowice; Vor Ort; PLN 60.000 - 90.000; Vollzeit

Zusammenfassung

EY GDS Poland is seeking a Junior Travel Specialist to support internal clients with travel policy compliance and the use of travel tools. The role involves booking complex itineraries, handling escalations, and contributing to policy improvements.

You will participate in monthly training, assist with refunds and visa matters, and work in a hybrid setup based in Katowice, Poland.

Qualifikationen

• Experience in travel, administration or customer service roles.
• Fluent English; French or German is a plus.
• Proficient with MS Office and travel tools.

Aufgaben

• Qualify requests and propose in-policy solutions for travel needs.
• Book complex itineraries ensuring policy compliance and client preferences.
• Support users in using travel tools effectively.
• Maintain daily client communication to clarify requests and gather information.
• Contribute to updating travel processes with new rules and automation proposals.
• Conduct monthly training sessions for new joiners on travel policies and tools.
• Manage travel-related escalations and ensure timely resolutions.
• Connect travelers with refunds, visa assistance and AMEX Card support.
• Contribute to ongoing development of travel processes for efficiency.

Kenntnisse

Travel policy knowledge

Customer service

Communication skills

Adaptability

Proactiveness

Attention to detail

Tools

MS Office

Jobbeschreibung

Location: Katowice - 2 days office/3 days remote
Junior Travel Specialist

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

The opportunity

EY GDS has a pleasure to announce the opportunity to join a new role as Travel Specialist working for our internal customers. The goal of the Travel Specialist is to support our internal clients on Travel Policy & new implemented technologies

Your key responsibilities

Your tasks as Travel support will consist in assisting internal customers on Travel process by:

• Qualify the nature of the request and propose in-policy solutions tailored to individual travel requirements
• Book complex travel itineraries, ensuring compliance with company policies and client preferences.
• Supporting customers in using implemented travel tools effectively
• Maintain daily communication with clients to clarify travel or event requests, gather missing information, and escape sensitive situations as necessary.
• Being involved on building and growing the travel process as per new rules, tool automation proposals, policy changes, in cooperation with the counsellor.
• Conduct monthly training sessions for new joiners to ensure they are well-versed in travel policies and tools. Respond to inquiries related to the Travel Policy, providing clear and accurate information.
• Manage escalations related to travel issues, ensuring timely resolution and customer satisfaction.
• Connect travelers with relevant services, including refunds, visa assistance, and AMEX Card support.
• Actively participate in the development and growth of travel processes to enhance efficiency and effectiveness.

Skills and attributes for success

• Experience as a travel, administration or customer service agent,
• Excellent communication and soft skills (both oral and written), to effectively articulate policy guidelines and the rational behind request rejections, fostering understanding and compliance.
• Reactivity to manage urgent and/or complex requests in a calm and professional manner,
• Ability to easily adapt to changing business requirements
• Proactive attitude in terms of sharing ideas for further process improvement,
• Strong focus on details and the policy objectives.

To qualify for the role, you must have:

• You are fluent in English language (C1 level), French or German are also an asset
• Excellent Customer service approach
• Experience using MS Office package
• Proficiency in utilizing relevant software and tools to streamline processes and enhance operational efficiency

Ideally, you'll also have

• Excellent knowledge of corporate travel environment

What we look for

We are interested in hiring an English-speaking candidate, with strong communication and organization skills as well as proactive attitude, with high level of energy, enthusiasm, flexibility and assertiveness. You should be able to work independently as well as in the team, paying attention to details and remain effective in case of urgent travel or business needs.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across ten locations – Argentina, China, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning:You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you:We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership:We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture:You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

The exceptional EY experience. It’s yours to build.

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