Junior Ticket System Administrator (m/f)

Creotech; Warszawa; Hybrid; PLN 36,000 - 48,000; Full time

Job summary

Creotech Instruments S.A. is seeking a Junior Ticket System Administrator to join our Warsaw-based team. You will work with ticketing systems, support data reporting, and build automation using SQL and Python. Familiarity with Redmine or Jira/ServiceNow/YouTrack is preferred.

The role focuses on developing and maintaining workflows, dashboards, and integrations within the PMO context, with opportunities to grow technical and process capabilities across production and project teams.

Qualifications

• University degree and at least 1 year’s experience with ticketing systems or workflow tools.
• Familiar with Redmine or similar tools (Jira, ServiceNow, YouTrack).
• Basic SQL and Python to write simple automation scripts.
• Analytical thinking, good organisation and strong communication.
• PMO experience, configuring workflows and dashboards is advantageous.

Responsibilities

• Develop and implement processes for manufacturing products and components.
• Prepare technical documentation: process descriptions, risk analyses, flowcharts.
• Prototype and implement new products; identify design faults; procure tooling.
• Optimise production processes; supervise execution; automate and reduce waste.
• Technical reviews including MRR; feasibility, risk; propose solutions.
• Ensure compliance with IPC, ECSS and other standards.
• Prepare production plans and schedules for new projects.
• Prepare reports and analyses on production processes.
• Provide technical support to production staff and other departments.
• Train staff on processes and quality requirements.
• Support technological development and process improvements.
• Ongoing project support; liaise with suppliers and clients.

Skills

Ticketing systems

Data reporting

SQL basics

Python basics

Analytical thinking

Organisational skills

Communication skills

APIs knowledge

Education

University degree

Tools

Redmine

Jira

ServiceNow

YouTrack

Job description

Junior Ticket System Administrator (m/f)

About us

Creotech Instruments S.A. is a Polish manufacturer and integrator of satellites and satellite systems. Using our proprietary HyperSat platform, we design, manufacture, integrate and test satellites, and also support their launch and in-orbit operations. We carry out advanced space programmes, including in the fields of Earth observation for defence and dual-use applications, space situational awareness, and enhancing the resilience of navigation systems. We have our own electronics manufacturing facility and a small satellite integration facility certified by the European Space Agency (ESA). Since 2022, we have been listed on the Main Market of the Warsaw Stock Exchange as the first Polish company in the space technology sector. Join the team that is building Poland’s space capabilities.

What we’re looking for

We are looking for someone with a university degree and at least one year’s experience working with ticketing systems, workflow management tools or project management tools, who is familiar with Redmine or a similar tool, such as Jira, ServiceNow or YouTrack. We value the ability to work with data and prepare reports, as well as a basic knowledge of SQL and Python at a level sufficient to write simple automation scripts. We are looking for analytical thinking, good organisational skills and strong communication skills. Experience in the PMO field, in configuring workflows and permissions, in preparing dashboards and reports for senior management, and knowledge of the basics of APIs and system integration would be an advantage.

• Developing and implementing technological processes relating to the manufacture of products and components. Selecting machinery, tools and methods;
• Preparing technical documentation: process descriptions, workstation instructions, risk analyses, process flowcharts and guidelines;
• Implementation of new products: prototyping, identification of design faults and process issues, design and manufacture (or procurement) of jigs and tools necessary for the process;
• Optimisation of production processes, technical supervision of their execution. Automation and reduction of waste;
• Technical reviews of projects, including manufacturing readiness reviews (MRR). Participation in engineering work relating to feasibility assessments, risk identification, and proposing alternative technological and material solutions;
• Overseeing the compliance of technological processes with applicable quality and industry standards, in particular IPC, ECSS and other required standards;
• Participating in the preparation of production plans and implementation schedules for new projects;
• Preparing reports, technical analyses and summaries relating to production processes;
• Providing technical support to production staff and other departments within the company;
• Participating in staff training on technical processes, production instructions and quality requirements;
• Participating in activities aimed at the company’s technological development and process improvement;
• Ongoing project support. Technical dialogue with suppliers and clients regarding manufacturing technologies.

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