Junior Order Management Specialist with German

Philips Iberica SAU; Łódź; On-site; PLN 128,000 - 171,000; Full time

Job summary

A leading health technology company in Poland is seeking a Junior Order Management Specialist to oversee sales orders, coordinate with various departments, and ensure efficient order processing. The candidate will need fluency in German and English, and should possess a background in supply chain management. This role promotes a culture of continuous improvement and supports high customer satisfaction.

Benefits

Annual bonus based on performance

Private medical care

Benefit System cards

Discount for Philips products

Training and learning opportunities

Promotion of a healthy lifestyle

Employee Assistance Program

Qualifications

• Experience in Supply Chain Management, especially in Order Management.
• Familiarity with ERP Systems and CRM Software.
• Ability to analyze and manage data.
• Fluency in German and English.
• Mindset focused on Continuous Improvement.

Responsibilities

• Monitor sales orders and ensure order fulfillment operations.
• Provide updates on sales activities and performance metrics.
• Coordinate administrative flow of sales orders.
• Facilitate weekly order book review meetings.
• Manage sales order flow and resolve discrepancies.
• Conduct pre-screening of complex orders.
• Handle special orders and customer claims.
• Communicate proactively with DACH customers.
• Engage with internal departments to drive improvement.

Skills

Supply Chain Management

Order Management

Data Analysis

Fluent in German

Fluent in English

Continuous Improvement mindset

Tools

ERP Systems

CRM Software

Job description

Overview

Junior Order Management Specialist with German (DACH region)

Responsibilities

• Monitoring sales orders across various channels, ensuring comprehensive oversight of order fulfillment, including the processing of returns, to maintain seamless operations.
• Monitoring order receipts and status, providing timely updates on sales activities and performance metrics to support informed decision-making and strategic planning.
• Coordinating the administrative flow of all sales orders, from intake to recognition, ensuring accuracy and compliance with established procedures, thereby maintaining operational consistency and reliability.
• Facilitating weekly order book review meetings between the factory and market groups, facilitating alignment, optimizing order allocation, and ensuring effective communication and coordination.
• Monitoring the sales order flow closely, focusing on managing exceptions and collaborating with internal stakeholders to maintain order accuracy and resolve any discrepancies promptly.
• Overseeing the conduct of pre-screening of complex orders, analyzing and adapting technical content to meet customer requirements, ensuring that all specifications and expectations are accurately addressed.
• Handling special orders, including coordinating with manufacturing planners and managing dead-on-arrival claims, ensuring timely resolution and maintaining high levels of customer satisfaction.
• Proactive communication with DACH customers via phone and email.
• Engaging proactively with internal departments and stakeholders, leveraging knowledge of logistics, planning, production, and transport processes to prevent escalations and drive continuous improvement.

Qualifications

• You have previous experience in working in Supply Chain Management (SCM), especially in Order Management.
• You are familiar with Enterprise Resource Planning (ERP) Systems, Order Management and Customer Relationship Management Software (CRM).
• You are able to analyze and manage data.
• You are fluent in German and English.
• You have a Continuous Improvement mindset.

Benefits

• Annual bonus based on performance achieved.
• Private medical care with the option to extend it to family members.
• Benefit System cards.
• Discount for Philips products.
• Wide variety of training and learning opportunities.
• Promotion of a healthy lifestyle in the office.
• Employee Assistance Program.

Working with Philips

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won’t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

Learn more about our business. Discover our rich and exciting history. Learn more about our purpose. If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.