Junior Operations Specialist in Customer Support (Arabic and French)

AirHelp; Kraków; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

A leading company in the air travel industry seeks a Junior Operations Specialist fluent in English, Arabic, and French. You will assist customers through their claims process in a dynamic environment, with flexible working from home opportunities. Join us to make a real difference in travelers' lives while developing your career with comprehensive training and support!

Benefits

Private life and health Insurance

Flexible benefits (gym, education, childcare, transport)

Annual travel allowance

Work from anywhere for up to 2 weeks/year

Language classes

Personalized progression plan

Internal training programs

Unlimited access to AirHelp’s services

Pre-paid virtual card

Office commute subsidy

Access to mindfulness platform (Mindgram)

Team days and parties

Qualifications

• Motivated and ready to learn about the airline industry.
• Genuine willingness to help people and adhere to procedures.

Responsibilities

• Support customers throughout their claim journey via email, chat, and social media.
• Collaborate with other departments to ensure a seamless customer experience.
• Assess claims and apply legal knowledge.

Skills

Fluency in English

Fluency in Arabic

Fluency in French

Customer Service

Problem Solving

Attention to Detail

Organization

Job description

Junior Operations Specialist in Customer Support (Arabic and French)

Department: Customer Operations

Employment Type: Full Time

Location: Kraków

Compensation: 5500 - 6500 PLN gross (plus up to 3000PLN gross performance bonus)/month

Description

Do you love helping people, solving problems, and working in a dynamic, international team? Are you fluent in English, Arabic and French? Then you might be just who we’re looking for — even if you don’t have experience yet.

At AirHelp, we’re on a mission to make air travel fairer. Every year, millions of passengers are affected by delayed, canceled, or overbooked flights, and we’re here to make sure they get the compensation they deserve. Join us and turn your language skills and problem-solving abilities into a rewarding career where you’ll make a real difference for travelers around the world.

Please submit your application in English.

What you’ll do:

• Be the friendly and helpful voice of AirHelp — supporting customers throughout their claim journey via email, chat, and social media.
• Use the training we provide to confidently assess claims, answer questions, and apply legal knowledge to help customers.
• Collaborate with other departments to ensure a seamless customer experience.
• Confidently hit targets while pushing yourself to keep quality and efficiency high.

Are you curious about firsthand experiences? Dive into our bonus material showcasing employees’ stories in customer operations.

Ideally, you’ll bring with you:

(Disclaimer: We understand that you may not tick every box. But if you are excited about the idea of joining AirHelp, we'd love to hear from you anyway).

• Fluency in English, Arabic and French.
• Eagerness to learn about the airline industry and customer service — no experience required.
• Genuine willingness to help people and go the extra mile for them.
• Strong adherence to procedures with a keen eye for detail.
• The ability to thrive in a fast-paced environment, while staying organized and prioritizing tasks efficiently.
• The availability to work in a rotative shift system (Monday - Sunday). (Only one morning shift per month requires office presence — otherwise, enjoy working from home!)
  • Morning shift 8:00 - 16:00
  • Evening shift 16:00 - 24:00 (from home)
  • Night shift 0:00 - 8:00 (from home)
    
    

No experience? No problem! If you’re motivated, eager to learn, and ready to grow, we’ll provide the training and support you need to succeed.

Ready to take off with us? Apply now!

Perks and benefits:

• Private life and health Insurance.
• Flexible benefits: gym membership, personal education, childcare, public transportation, or leisure travel subsidy.
• Annual travel allowance.
• Work from anywhere for up to 2 weeks/year.
• Language classes.
• Personalized progression plan.
• Internal training programs and knowledge-sharing events.
• Unlimited, free use of AirHelp’s services.
• Pre-paid virtual card.
• Office commute subsidy.
• Access to mindfulness and well-being platform (Mindgram).
• Team days and Parties.