Junior IT Support

Andea Corp.; Kraków; Hybrid; PLN 33,000 - 50,000; Part time

Benefits offered by this job

Multisport card

Company retreats

Life insurance

Employee referral program

Andea Grants charity initiative

Job summary

Andea is seeking a Junior IT Support candidate in Kraków for a part-time student role with full-time weekday availability. You will handle classic helpdesk tasks, respond to inquiries in Polish and English, and escalate issues to admins when needed.

You will join a team that values practical problem solving, hands-on mentorship, and ongoing training. The role supports global MES projects and daily IT operations.

Qualifications

• Student in IT or related field, part-time role with full-time availability during week.
• Proficient with Windows and Linux environments.
• Experience with Active Directory and Microsoft 365.
• Good at diagnosing problems and documenting resolutions.
• Able to install, configure and update software.

Responsibilities

• Respond to Polish and English-speaking users as classic helpdesk support.
• Identify and resolve technical problems, escalate when needed.
• Install, configure and update software and drivers.
• Prepare and maintain documentation.
• Participate in IT projects and inventory hardware/software.

Skills

Windows

Linux

MS Office 365

Active Directory

Troubleshooting

Hardware concepts

Networking basics

Independent

Team oriented

Tools

Command line

Remote management

Windows tools

Job description

Do you want to work with specialists who gained experience in companies like SpaceX, Tesla, or Airbus?

Are you looking for a workplace where your voice is heard?

Do you want to be a part of exciting projects with global organizations?

Currently, Andea is looking for a skilled, open-to-new-challenges Junior IT Support. We are looking for a part-time student available full-time during the week who can, and most importantly, enjoys handling service customers and solving their problems, or passing on to administrators and overseeing/escalating the resolution process.

About Andea

Andea specializes in delivering manufacturing technology services and solutions, from conducting technical assessments and providing strategic manufacturing systems to managing global MES rollouts. Our employees are process experts in production and logistics, quality management, and production data analysis. We have successfully delivered hundreds of global manufacturing system implementations in various industries, including: Automotive, Aerospace & Defense, Packaging, Medical Devices, FMCG, and Industrial Machinery & Equipment.

Why Andea

• Andea provides hands-on management and mentorship by people who have been in the industry for over 20 years and have worked at companies like SpaceX.
• Andea is the leading solution implementer of Apriso, considered as best-in-class MES (as stated by Gartner).
• Andea is growing steadily while holding onto and cherishing its small company ideals.
• Andea offers multiple career paths and opportunities tailored to each employee.
• Andea prides itself on its onboarding process and continuous education options.

Some of your daily tasks will include

Responding to requests from Polish and English-speaking company employees (classic helpdesk - ongoing support and remote management and administration of access levels).

Identification and resolution of technical problems.

Installation, configuration, and updating of software.

Preparation of current documentation.

Participation in internal projects within the IT department.

Inventory of hardware and software.

You won’t be working on your own – we have a great team with different seniority.

What you will bring along

• Comfortable with Windows/Linux.
• Familiarity/experience with MS Office / Microsoft 365 software.
• Practical knowledge of working in Active Directory.
• Use standard diagnostic tools and applications, including the command line and Windows tools.
• Experience and practical skills in diagnosing and resolving computer problems (hardware and software).
• Good knowledge of computer hardware and operating systems.
• Basic knowledge of computer networks.
• Open-mindedness, an attitude to development, and acquiring new IT skills.
• Independence and commitment.
• A quality and team-oriented approach to work.

What you’ll get in return:

• Multisport card
• Company retreats
• Life insurance
• Employee referral program
• A charity initiative, Andea Grants, where every month we draw a winner who gets to donate 5000 PLN to a chosen charity

Grow with us

• You'll begin your journey with Andea with an onboarding process designed to bring you into the IT day-to-day tasks.
• You will be encouraged to proactively seek learning opportunities relevant to your daily work, and we'll cover the associated costs.
• We're also big on internal knowledge sharing. We support and encourage our employees to gather more experience and climb the career ladder at the speed and direction right for them.