Junior Inside Sales Engineer – EMEA Support

Ingersoll Rand; Poznań; On-site; PLN 70,000 - 115,000; Full time

Benefits offered by this job

Competitive Salary

Private Medical Care

Cafeteria / Holiday subsidy

Stable working environment

Job summary

Ingersoll Rand Poznań is seeking a Junior Inside Sales Specialist to perform key back-office and inside-sales tasks. You’ll quote and process orders, and provide technical and commercial support to customers across EMEA to help sustain high satisfaction and standardized CoE processes.

You’ll coordinate with Sales, Engineering, Customer Service and HQ, prepare quotations using configuration and pricing tools, and enter orders into ERP/CRM with accuracy.

Qualifications

• Completed technical education or graduation approaching, thesis in progress (e.g., Bachelor’s degree or a comparable technical field).
• First practical experience in technical customer support, sales, or application engineering — internships or working student experience also welcome.
• Basic technical understanding
• Experience with ERP and CRM systems (SAP, MS Dynamics, Oracle, or similar).
• Ability to read and understand technical documentation, product specifications, and configuration parameters.
• Experience in quotation preparation, pricing, or basic commercial processes is an advantage.

Responsibilities

• Provide professional technical and commercial support to customers across the EMEA region from an office-based environment.
• Communicate proactively with customers via phone, email, and digital channels to support ongoing customer management.
• Act as an internal coordination point between Sales, Engineering, Customer Service, and headquarters functions.
• Prepare, review, and track quotations for pumps, systems, and spare parts using designated configuration and pricing tools (e.g., Konfigurator, Quote Management Tool).
• Enter and validate customer orders with high accuracy in ERP/CRM systems.
• Verify pricing, delivery terms, technical documentation, certificates, and contractual requirements before order release.
• Work closely with the local office team, headquarters in Bottrop, and field sales colleagues across EMEA. Operate as an integrated member of the CoE team and contribute to a standardized European back-office model. Support continuous process improvement and documentation updates within the CoE.
• Participate in internal and external training workshops, including development sessions at headquarters.
• Provide customer service support for inquiries related to spare parts, service interventions, and basic after sales topics across the EMEA region.

Skills

MS Office

English proficiency

Polish language

ERP/CRM knowledge

Education

Bachelor's degree in a technical field

Tools

SAP

MS Dynamics

Oracle

Job description

Ingersoll Rand Poznań is seeking a Junior Inside Sales Specialist to perform key back-office and inside-sales tasks. You’ll quote and process orders, and provide technical and commercial support to customers across EMEA to help sustain high satisfaction and standardized CoE processes.

You’ll coordinate with Sales, Engineering, Customer Service and HQ, prepare quotations using configuration and pricing tools, and enter orders into ERP/CRM with accuracy.