Junior HCP Onboarding Specialist with Hebrew | Enterprise Managed Services

PwC South Africa; Kraków; Hybrid; Confidential; Full time

Benefits offered by this job

Hybrid work model

Well-being program

Training & certifications

Volunteer hours

Birthday/volunteer time off

Job summary

PwC Poland is hiring a Junior HCP Onboarding Specialist to manage onboarding and compliance for healthcare professionals. The role focuses on profile creation, portal onboarding, and due diligence, with systems like Reltio, Veeva, and Interactions Hub.

English and Hebrew fluency are required, and attention to detail is crucial. You will collaborate with compliance and legal teams to ensure onboarding consistency, while supporting audit-ready documentation and ongoing process improvements.

Qualifications

• 1–2 years of experience in HCP engagement operations, compliance, or medical affairs support.
• Proficiency in English allowing for fluent communication both verbal and written.
• Proficiency in Hebrew, allowing for fluent communication both verbal and written.
• Working knowledge of Reltio, Veeva, Interactions Hub, or similar CRM/HCP engagement systems.
• Familiarity with FMV tiering, COI management, license verification and debarment/exclusion screening processes.
• High attention to detail, data accuracy, and ability to manage multiple onboarding cases simultaneously.
• Excellent written and verbal communication with internal teams and external HCPs.
• Strong organizational and time management skills with a focus on throughput and compliance.
• Strong proficiency in using new technologies and AI‑based tools in your daily work (e.g., task automation, information analysis, content creation)

Responsibilities

• Initiate HCP/expert profile creation in Reltio or similar master data management system, ensuring all required data fields are complete and accurate,
• Support HCPs through portal onboarding via email and outreach, assisting with registration, profile setup, and troubleshooting,
• Perform due diligence activities including Conflict of Interest (COI) reviews, license verification checks and debarment/exclusion screening,
• Conduct Fair Market Value (FMV) tiering tasks in Interactions Hub (iHub), confirming alignment to defined parameters,
• Document exceptions and maintain thorough records for audit readiness and transparency reporting,
• Collaborate with business owners, compliance, and legal teams to confirm onboarding consistency and issue resolution.

Skills

English fluency

Hebrew fluency

Attention to detail

Data accuracy

Multitasking

Strong communication

Tools

Reltio

Veeva

Interactions Hub

Job description

Enterprise Managed Services (EMS) in PwC Poland is rapidly expanding as part of the Managed Services Operations. You can play an important role in supporting and transforming the operations of our domestic and international Clients. We continuously enhance our operations by applying best practices, streamlining processes, and integrating cutting‑edge technological solutions for our customers. Join us in shaping and transforming operations for our domestic and international clients, as we delve into diverse, complex projects and collaborate closely with expert consulting teams to provide comprehensive finance services, including accounting and reporting, tax as well as financial planning & analysis, across various sectors in the region.

Now, we are looking for people with prior experience working with healthcare professionals (HCPs) or healthcare organizations (HCOs), who want to transition into a back‑office role. This position focuses on managing contracts and supporting administrative processes for healthcare professionals and stakeholders – without client visits or sales responsibilities.

Junior HCP Onboarding Specialist

Your future role:

• Initiate HCP/expert profile creation in Reltio or similar master data management system, ensuring all required data fields are complete and accurate,
• Support HCPs through portal onboarding via email and outreach, assisting with registration, profile setup, and troubleshooting,
• Perform due diligence activities including Conflict of Interest (COI) reviews, license verification checks and debarment/exclusion screening,
• Conduct Fair Market Value (FMV) tiering tasks in Interactions Hub (iHub), confirming alignment to defined parameters,
• Document exceptions and maintain thorough records for audit readiness and transparency reporting,
• Collaborate with business owners, compliance, and legal teams to confirm onboarding consistency and issue resolution.

Apply if you have:

• 1–2 years of experience in HCP engagement operations, compliance, or medical affairs support,
• Proficiency in English allowing for fluent communication both verbal and written,
• Proficiency in Hebrew, allowing for fluent communication both verbal and written,
• Working knowledge of Reltio, Veeva, Interactions Hub, or similar CRM/HCP engagement systems,
• Familiarity with FMV tiering, COI management, license verification and debarment/exclusion screening processes,
• High attention to detail, data accuracy, and ability to manage multiple onboarding cases simultaneously,
• Excellent written and verbal communication with internal teams and external HCPs,
• Strong organizational and time management skills with a focus on throughput and compliance.
• Strong proficiency in using new technologies and AI‑based tools in your daily work (e.g., task automation, information analysis, content creation)

Nice to have:

• Exposure to onboarding tool enhancements or automation initiatives.

By joining us you gain:

• Work flexibility – hybrid working model (2 days on‑site, 3 days remote)
• flexible start of the day
• workation
• sabbatical leave
• Development and upskilling – our full support during onboarding process
• mentoring from experienced colleagues
• training sessions
• workshops
• certification co/financed by PwC and conversations with native speaker
• Wide medical and well-being program – a medical care package (incl. freedom of treatment, physiotherapy, discounts on dental care)
• coaching
• mindfulness sessions
• psychological support
• education through dedicated webinars and workshops
• financial and legal advice
• Possibility to create your individual benefits package (a.o. lunch pass, insurance packages, concierge, veterinary package for a pet, massages) and access to a cafeteria – vouchers, discounts on IT equipment and car purchase
• 3 paid hours for volunteering per month
• Additional paid Birthday Day off
• And when you start enjoying PwC as much as we do, you may recommend your friend to work with us.

We’ll help you grow your skills through challenging, meaningful work so you can go further.