Junior Disputes Specialist

HEINEKEN Kraków; Polska; On-site; PLN 126,000 - 190,000; Full time

Job summary

A leading global beverage company in Poland is seeking a customer-oriented individual to drive improvements and manage customer service inquiries. Candidates should be fluent in German (C1 level) and possess strong analytical and communication skills. Experience with SAP and a background in a multinational environment are desirable. This role emphasizes ethical conduct and integrity within customer interactions.

Qualifications

• Fluent in German at minimum C1 level.
• Experience in Order to Cash/Customer Service area.
• Experience in a multinational environment.

Responsibilities

• Drive improvements in customer service processes.
• Manage customer queries and resolve disputes.
• Maintain up-to-date process documentation.
• Ensure compliance with policies and suggest improvements.

Skills

Customer orientation

Strong analytical skills

Problem-solving skills

Communication skills

Tools

SAP

Excel

Job description

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

Your responsibilities would include:

• drivingimprovements
• being customer oriented and usinglanguage skills to liaise with local customers and understands their pain points
• usingstrong analytical and digital skills to create better insights
• managing customer queries, solving and closing disputes, and performing root cause analyses
• maintaining complete and up-to-date process documentation
• ensuring process controls, policies and compliance are adhered to and suggesting improvements as appropriate.

You are a good candidate if you have:

• German language on minimum C1 level
• experience related to Order to Cash/Customer Service area
• strong communication and problem solving skills
• experience with SAP and Excel systems would be an asset
• experience in multi-national environment.

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.

For further information, and to apply, please visit our website via the “Apply” button below.