Junior Data Analyst

Vonage; Wrocław; On-site; PLN 60,000 - 80,000; Full time

Job summary

A global cloud communications leader is seeking a Dispute Analyst in Wrocław. In this role, you will investigate billing disputes, work cross-functionally, and manage customer relationships. The ideal candidate will have a Bachelor’s degree, be fluent in English, and possess strong Excel skills. Benefits include medical insurance, discretionary time off, and various perks. Join us to innovate in cloud communications!

Benefits

Medical Insurance

Glasses

Life Insurance - Allianz Family

Kafeteria - My Benefit

Ericsson Care Line (EAP)

Discretionary Time Off (DTO)

Volunteer Time (VTO)

Qualifications

• Fluent in English.
• Bachelor’s degree required, preferably in Business.
• Advanced Excel skills, comfortable using formulas for data analysis.
• Exceptional ability to manage stakeholder relations.
• Adaptable and process oriented, able to manage multiple priorities.
• Customer focused with a collaborative approach.
• Proactive problem solver, identifying solutions for complex issues.

Responsibilities

• Investigate customer invoice disputes through data analysis.
• Define credit proposals and manage approval chains.
• Negotiate settlements with customers based on goodwill requests.
• Collaborate across teams to resolve billing disputes.
• Maintain relationships with cross-functional teams.

Skills

Fluent in English

Advanced Excel skills

Customer focused

Process oriented and adaptable

Problem solver

Education

Bachelor's degree in Business

Tools

Salesforce

G-Suite

Job description

Join Vonage and help us innovate cloud communications for businesses worldwide!

We are currently looking for a Dispute Analyst who will support our customers in resolving any billing disputes. This role works cross functionally with our Commercial, Sales, Finance, and Customer Success teams. You will develop expertise in our pricing models to successfully investigate, and resolve any disputes.

Your key responsibilities:

• Investigate customer invoice disputes through data analysis. Analyze traffic reports and invoice to identify billing errors, understand why those billing errors occurred.
• Define credit proposal for the customer and the approval chain, clearly demonstrating the impact of the credit on the business.
• In cases of goodwill requests thoroughly investigate the customer's claim by reviewing any service tickets, activity on the customer platform, or other issues. Negotiate a settlement with the customer or sales.
• Proactively help customers resolve invoice queries.
• Initiate collaboration across multiple teams to effectively resolve billing disputes. Work closely with other teams to develop remediation plans, or resolve any other issues.
• Build and maintain relationships with cross functional teams to enhance collaboration.
• Actively manage and prioritize a pipeline of assigned cases and projects.

What you'll bring

Required:

• Fluent in English.
• Degree education. Bachelor’s degree required, preferably in Business.
• Numerate and literate, with advanced excel skills. You are a formula wizard, comfortable with using formulas to help you analyze data sets and find inconsistencies and solutions.
• A junior project manager, with exceptional ability to balance competing priorities, manage stakeholder relations, communicate milestones, and keep projects on track.
• Process oriented and adaptable. You can juggle multiple steps in complex process maps, whilst delivering on tight deadlines.
• Customer focused, always thinking about how to improve tools and customers for your internal and external customers.
• Collaborative and friendly. You excel at communicating with diverse stakeholders.
• A problem solver. You proactively identify gaps and challenges, pitching solutions. You are curious and enjoy diving into complex issues.
• Comfortable in a fast pace, global & multicultural environment.

Experience we consider a plus:

• Top notch Salesforce skills
• Experience in a tech company
• Familiarity with G-Suite

How you’ll benefit

• Medical Insurance
• Glasses
• Life Insurance - Allianz Family
• Kafeteria - My Benefit
• Ericsson Care Line (EAP)
• Discretionary Time Off (DTO)
• Volunteer Time (VTO)

• Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Equal Employment Opportunity: Vonage is an equal opportunities employer and welcomes applications from diverse candidates.