Junior Customer Service Specialist (Poland)

Kinguin; Warszawa; Remote; PLN 120,000 - 180,000; Full time

Job summary

A leading digital entertainment firm based in Poland is seeking a Junior Customer Service Specialist to deliver excellent customer support and manage interactions across various platforms. The candidate will focus on case resolution and contribute to team performance. This role offers flexible remote work options and comprehensive benefits, including private healthcare and a seniority program.

Benefits

Private Medical Healthcare

Life Insurance

Sports Card

Monthly bonus opportunities

Seniority program with additional paid days off

Qualifications

• You can explain things clearly and confidently in English.
• You know when to ask for help and when to step up.
• You solve problems rather than passing them along.
• You can manage several cases efficiently without losing quality.

Responsibilities

• Deliver fast, clear, and effective customer support.
• Manage customer interactions on social media.
• Handle transactions and monitor payment flows.
• Ensure a seamless transaction experience.
• Own customer cases end-to-end, focusing on satisfaction.
• Contribute to improving team performance metrics.
• Support onboarding and training of new team members.
• Work with departments to identify bottlenecks.

Skills

Excellent written and spoken English

Team first attitude

Natural ownership mindset

Ability to prioritize effectively

Experience with multiple tools

Curiosity and willingness to learn

Ability to think fast

Readiness to work in shifts

Job description

Junior Customer Service Specialist (Poland)

Kinguin, founded in 2013, has quickly grown to become a major player in the digital entertainment marketplace with 20 million users worldwide. 🌍 We offer a wide range of digital products, including video games and computer software, and have been a pioneer in supporting the esports industry through sponsorships of tournaments, events, and organisations. 🎮 At Kinguin, we are committed to innovation and pushing the boundaries of what's possible in gaming. Our team is made up of people from diverse backgrounds and skill sets, all united by their love of gaming and desire to create the best possible platform for our customers. 🚀

If you value having 🧡 Passion, Care & Impact 🧡 in your daily work, you will fit great in our team! You can read more about our values and work here.

Let's shape the future together and make gaming accessible and inclusive for everyone! 🤜🤛

What daily challenges are waiting for you?

• Deliver fast, clear, and effective customer support across internal and external communication platforms, in line with Kinguin’s standards.
• Manage customer interactions on social media and turn issues into positive experiences.
• Handle transactions and monitor flows through payment gateways and internal systems.
• Ensure a smooth and seamless transaction experience across the marketplace.
• Own customer cases end-to-end, focusing on resolution, satisfaction, and retention.
• Actively contribute to improving team performance and customer support metrics.
• Support onboarding and training of new CS team members.
• Work closely with other departments to identify bottlenecks, improve workflows, and drive real operational impact.

What you need to be successful in this role?

• Excellent written and spoken English - you can explain things clearly and confidently.
• Team first attitude - you know when to ask for help and when to step up.
• Natural ownership mindset - you don’t just pass problems along, you solve them.
• Ability to prioritize effectively and manage several cases at once without losing quality.
• Comfortable working with multiple tools, systems, and communication channels (chat, email, social, etc.).
• Curiosity and willingness to learn how marketplaces, digital products, and online payments work.
• Ability to think fast, stay calm under pressure, and make smart decisions.
• Readiness to work in shifts based on business needs.

What we offer?

• Remote work within flexible hours.
• Flexibility in contract options.
• Monthly bonus opportunities tied to marketplace results.
• Comprehensive benefit package:
  • Private Medical Healthcare (Enel-med).
  • Life Insurance (PZU) - possibility to take part in a group insurance.
  • Online Benefit Platform (120 points = 120 pln on MyBenefit).
  • Mental Health Platform (Nilo).
  • Sports Card (Multisport).
  • Two 50% discount codes for games every two months.
• Seniority program (yearly discount code, up to 10 additional paid days off, bonus for 2, 5, 10, 15, and 20 years anniversary).

Recruitment Process

• English test
• People interview (45-60 minutes)
• Interview with the Hiring Manager (30-60 minutes)
• Feedback + decision