Junior Customer Operations Representative - Danish Speaker - Gdansk

Arla Foods Deutschland GmbH; Gdańsk; On-site; EUR 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as part of the Customer Operations team, where you'll excel in delivering exceptional service and managing customer queries. This role involves engaging with customers, resolving disputes, and collaborating with internal teams to ensure satisfaction. With a focus on continuous improvement and a supportive environment, you'll thrive in a dynamic setting that values your contributions. Enjoy an international workplace with various perks, including professional development and a healthy lifestyle support, while working towards a sustainable future.

Benefits

Gym Memberships

Vouchers

Travel Points

Cinema Tickets

Financial Support for Education

Relocation Package

Referral Program

Employee Assistance Program

Healthy Lifestyle Support

Additional Holidays

Qualifications

• Experience in dynamic environments and collaboration.
• Fluency in English and Danish at B2/C1 level.

Responsibilities

• Manage order handling processes and customer master data.
• Handle customer phone calls and resolve disputes.

Skills

Communication Skills

Customer Service Orientation

Analytical Skills

Attention to Detail

IT/System Proficiency

Proactive Mindset

Digital Curiosity

Tools

SAP

CSM

Job description

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Location:

Gdansk, PL

Become a part of our dynamic Customer Operations team, where you'll engage in daily order management, handle disputes and queries, and contribute to customer reporting. You will also manage daily phone calls with customers to ensure exceptional customer service and collaborate closely with colleagues to maintain high standards of satisfaction.

How you will make an impact

You will deliver exceptional customer service. If you are positive, open-minded, highly motivated, proactive, and possess good communication and analytical skills, you could be a great fit! Your responsibilities may include:

1. Managing order handling processes and customer master data for accuracy and efficiency.
2. Handling customer phone calls and resolving disputes or queries verbally and in writing.
3. Communicating and collaborating with internal teams such as customer service, production, warehouse, and transport planning.
4. Supporting reporting tasks, reviewing documentation, and maintaining effective communication with stakeholders.
5. Participating in improvement initiatives and internal projects to optimize service and operations.

What will make you successful?

We seek dedicated individuals with experience working in dynamic environments, collaborating with others, and who are career-driven, willing to work non-standard hours. All training will be provided. The ideal candidate will also have:

• Strong communication and customer-oriented skills
• Fluency in English (written and verbal)
• Danish language skills at B2/C1 level (written and verbal)
• Ability and willingness to work with colleagues in a One-Team spirit
• Thriving in a high-activity support center
• Attention to detail and organizational skills
• Proactive and predictive actions
• High commitment to service delivery and improvement
• IT/system proficiency
• Customer-centric and solution-oriented mindset
• Digital curiosity and proficiency
• Knowledge of systems like SAP and CSM (training provided is available)
• Openness to shift work, including weekends

Global Shared Services offers the opportunity to work across cultures and borders, bringing your knowledge into a collaborative environment to innovate in Customer Operations.

What do we offer?

• An international working environment
• Additional benefits such as gym memberships, vouchers, travel points, or cinema tickets
• Scandinavian working style and no dress code
• Training with experts and professional development programs
• Financial support for education
• Relocation package
• Referral program for employees
• Employee Assistance Program (legal, psychological, health, financial consulting)
• Support for a healthy lifestyle (fruit days, sports facilities, challenges, active teams)
• Additional holidays depending on employment duration (up to 4 days)

While in the office, you can also enjoy:

• A modern office with a great view and ergonomic furniture
• A spacious canteen with coffee and tea on every floor
• Chill-out rooms with X-box, pool, board games, and swings

Our Purpose: Doing Good

At Arla, we aim to unlock everyone's potential and work towards a sustainable dairy future, called Stronger People, Stronger Planet. This reflects our commitment to human rights, healthy nutrition, good food habits, and environmental sustainability. We seek individuals with a sustainable mindset—could that be you?

Arla Sustainability | Farmers on a Mission

As a farmer-owned cooperative, we are dedicated to providing dairy products that taste good and feel good to consume.

Beware of Recruitment Fraud

We have received reports of fraudulent emails and fake campaigns claiming to be from Arla Foods. Please learn more through this link.