Junior CRM Operations Executive

Superbet; Poland; On-site; PLN 127,000 - 171,000; Full time

Job summary

A global tech and entertainment company is looking for a motivated Junior CRM Operations Executive to manage CRM operations and improve customer experiences. You will work on executing campaigns, ensure communication deliverability, and collaborate with teams to optimize CRM processes. Ideal candidates are detail-oriented and capable of managing tasks with various stakeholders. Join us in a dynamic environment focused on innovation and growth in Poland.

Qualifications

• Strong attention to detail and motivation.
• Ability to manage multiple tasks and stakeholders.
• Basic knowledge of CRM processes is a plus.

Responsibilities

• Manage the day-to-day operational activities in the CRM calendar.
• Ensure execution and deliverability of various communications.
• Collaborate with CRM managers to define processes and workflows.
• Monitor technical issues or system errors and act as point of contact.
• Coordinate with Customer Support on arising issues.

Skills

Data accuracy

Email marketing

Cross-functional collaboration

Issue resolution

CRM tools

Tools

CRM software

Job description

Overview

It’s an exciting time to join Superbet, we’re entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we’re looking for a new colleague to partner with our team to bring these to life.

We are looking for a motivated and detail-oriented Junior CRM Operations Executive to join our team. In this role, you will support the day-to-day activities of our customer relationship management (CRM) operations. As a Junior CRM Operations Executive, you will manage the day-to-day operations of our customer relationship management (CRM) system. You will assist in maintaining data accuracy, executing CRM campaigns, and collaborating with the team to enhance customer experiences, while building your expertise in CRM tools and processes. You will work closely with cross-functional teams to assess our CRM requirements and continuously optimize our processes to enhance customer satisfaction.

What you’ll be doing

• Manage the day-to-day operational activities in the CRM calendar based on stakeholders’ proposals.
• Ensure the execution and deliverability of emails, push notifications, inbox messages and SMS.
• Collaborate with CRM managers to define and document CRM processes, workflows, and standard operating procedures.
• Monitor and escalate any technical issues or system errors encountered in daily activities, serving as the main point of contact for CRM-related inquiries and support.
• Assist and follow up with the Customer Support team on any issues that may arise.
• Collaborate with cross-functional teams to identify and document business requirements and translate them into CRM functionalities.
• Contribute to improving bonus and CRM tools.
• Ensure bonus and campaign mechanics testing.

About Superbet Group

Superbet is a global tech and entertainment company committed to delivering thrilling, technology-driven, sports betting and gaming experiences to millions of customers worldwide. Established in 2008, in Romania, the Group operates in over 12 countries, with key markets in Romania, Belgium, Poland, Serbia, and Brazil.

Superbet’s ambitious growth strategy currently focuses on expanding across Europe and Latin America while delivering immersive customer experiences and redefining ways to connect with its audience. Across international markets, the Group’s global expansion strategy is driven by innovation, responsible technology, and a passion for supporting iconic sports clubs and athletes.

Global Recognition and Standards

In 2019, Blackstone Inc., the world’s largest private equity firm, recognized Superbet’s vision and achievements with a strategic minority investment of €175 million. In 2025, the company further strengthened its financial position through a 1.3 billion Euro refinancing agreement, reinforcing its partnerships with Blackstone and certain funds and accounts managed by HPS Investment Partners, paving the way for an accelerated global growth.

As a leader in compliance and best practices, Superbet Group is an active member of the International Betting Integrity Association (IBIA) and the European Betting & Gaming Association (EGBA).

Partnership Relations and Account Manager