Junior Community Support Specialist - Pepper.pl / Remote (m/f/x)

Hs Mittweida; Warszawa; Remote; PLN 120,000 - 180,000; Part time

Job summary

A leading company is seeking a part-time Junior Community Support Specialist to assist in managing their vibrant online community. This remote role requires empathy and the ability to handle sensitive situations, while promoting engagement among users. The ideal candidate will have prior experience in community management, excellent communication skills, and a passion for creating a positive atmosphere.

Benefits

32 days of paid vacation + birthday off

Flexible remote working scheme

Learning budget + Internal trainings

Mental Health Coaching

Cloud-based company

Qualifications

• Experience moderating a forum or online community.
• Fluent in English and Polish.

Responsibilities

• Dealing with questions and queries in a friendly manner.
• Moderating user-generated content based on community guidelines.
• Mediating discussions and disputes within the community.

Skills

Problem Solving

Communication

Time Management

Community Management

Job description

Pepper.pl is a deal-sharing community where consumers find, rate and share the best deals from on and off the high street every day to provide inspiration to others on what to buy at the best prices. Members use the temperature gauge to vote on deals so other users know that the hotter the deal, the stronger the offer. We are in the process of driving Pepper.pl forward and thus offer a fantastic opportunity for a Junior Community Support Specialist.

About this role :

This is a remote, part-time role (30h per week) and includes weekend shifts.

We are looking for a part-time Junior Community Support Specialist to provide assistance to the thriving Pepper.pl community. You’re cool-headed, empathetic, and pragmatic and can demonstrate your ability to solve tricky or sensitive situations, and you fully understand the subjective nature of online community management. You enjoy working with colleagues but aren’t afraid of self-management and working independently. You ideally have experience moderating a forum or online community coupled with a customer service background; you’re friendly and fair and handle stressful situations well. Are you ready to support the PLs biggest shopping community?

Responsibilities:

• Dealing with questions and queries in a friendly, balanced way.
• Moderating user-generated content posted on pepper.pl (deals, comments, etc.) based on community rules and guidelines.
• Mediate discussions and disputes within the community, ensuring that interactions remain respectful and constructive.
• Promote engagement and participation within the community.
• Helping with weekend shifts as a part-time employee.

Your Profile :

• You are passionate about deals.
• You are focused, friendly, and can remain calm in stressful situations.
• You pride yourself on your problem-solving capabilities.
• You work well as part of a team.
• You have great time management skills and can demonstrate your ability to prioritize.
• Fluent in English, and Polish native speaker

Our Benefits:

• A culture that cherishes your individual and professional development (Internal Mobility)
• An open-minded team that embraces new ideas, perspectives, and methodologies
• 32 days of paid vacation + your birthday off
• Flexible remote working scheme
• Learning budget + Internal trainings
• Mental Health Coaching
• Global and Local get-togethers
• Possibility of taking a sabbatical after 2 years in the company
• Cloud-based company

*These are global benefits which every employee has access to. On top of that, we have local benefits that adhere to each specific location.

Ready to apply?

One focused application is all we need. If you truly fit more than one role, you’re welcome to apply to up to three. This helps us match you with the right opportunity faster.

We review every application with equal care and will reach out if your profile aligns.

We’re looking forward to receiving your CV in English.