Junior Collections Specialist

HEINEKEN Kraków; Polska; On-site; PLN 30,000 - 120,000; Full time

Job summary

A global beverage company is seeking a detail-oriented professional for the Customer Ledger role at HEINEKEN Kraków. The candidate will manage the Customer Ledger, ensuring effective collections and high service quality. Responsibilities include acting as a Business Partner to provide accurate data, collaborating with various teams, and maintaining customer accounts efficiently. Fluent English and experience in Order to Cash processes are essential. This position offers the opportunity to grow in a dynamic, multinational environment.

Qualifications

• Fluent English language skills are a must.
• Experience in Order to Cash or Customer Service is required.
• Strong communication and problem-solving skills, preferably with SAP and Excel.

Responsibilities

• Manage the Customer Ledger and meet collection targets.
• Act as a Business Partner to provide accurate data for collections.
• Collaborate across teams to ensure standards in processes.
• Manage customer accounts while maintaining high service levels.
• Identify and resolve held orders in accordance with credit policy.

Skills

Fluent English

Communication skills

Problem solving

Experience with SAP

Experience with Excel

Job description

AtHEINEKEN Kraków (HEINEKEN Global Shared Services)our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

Responsibilities

• owning the Customer Ledger and is responsible for keeping it clean and clear and meeting collection targets
• acting as a Business Partner to OpCos (e.g. Cash/ Pre Legal Collectors, Sales, Customer Service,) in order to provide timely and accurate data and ensure effective collections
• working collaboratively with other HGSS teams to ensure effective delivery of collection processes and that standards are being followed
• managing customer accounts and ensure a high level of service is provided at all times
• identifying held orders and taking appropriate actions to resolve them in accordance with credit policy
• effectively collaborating and communicating with the team in achieving team goals
• participating in meetings with OpCo stakeholders and providing updates on the collection progress
• supporting and contribute to the delivery and implementation of continuous improvement projects in collaboration with OpCo, HGSS and in line with HEINEKEN’s standards
• regularly updating the Team Leader about developments and progress of collections opportunities and issues
• driving own personal development in Finance specific skills and business knowledge of implementing his/her development plan
• ensuring process controls, policies and compliance are adhered to and suggesting any improvements as appropriate
• maintaing complete and up to date process documentation.

Qualifications

• English language skills on a fluent level
• experience related to Order to Cash/Customer Service area
• strong communication and problem solving skills- experience with SAP and Excel systems
• ability to deal with resistance
• understanding of end2end Order to Cash process
• experience in multi-national environment (incl. Shared Services Centres).

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.

For further information, and to apply, please visit our website via the “Apply” button below.