Jr. iTero Business Operations Administrator with Spanish

Align Technology, Inc.; Polska; On-site; PLN 120,000 - 180,000; Full time

Job summary

A leading medical technology company seeks a Jr. iTero Business Operations Administrator in Poland. This on-site role is crucial for operational workflows, ensuring orders are processed and customer data is accurate. Candidates should have 1-3 years of relevant experience, be fluent in English and Spanish, and possess skills in SAP and Salesforce. The position offers an annual bonus and comprehensive benefits, including private medical care and meal subsidies.

Benefits

Private medical care

Multisport card

Private life insurance

Meal subsidies

Discounts on company products

Qualifications

• 1-3 years of directly related experience.
• Ability to communicate effectively via tickets, emails, and phone.
• Ability to calculate basic figures and interpret graphs.

Responsibilities

• Ensure orders are processed effectively according to SLAs.
• Escalate and work with sales or support teams as necessary.
• Maintain customer master data for iTero customers.

Skills

Ability to read and interpret documents

Effective communication in English (C1) & Spanish (C1)

Salesforce.com experience

Detail-oriented and organized

Tools

SAP

CRM systems

Job description

Jr. iTero Business Operations Administrator with Spanish

Department: Customer Support

Employment Type: Full Time

Location: EMEA-Poland

Description

The Jr. iTero Business Operations Administrator is critical for the successful day to day operation of the iTero business across EMEA. By ensuring operational workflows are followed and performed within SLAs, they ensure we continually drive a high NPS, and deliver products and services effectively. They have a detailed understanding of the commercial offerings and business processes to ensure operational accuracy. General duties include purchase contract verification, order entry, services order management, returns sales orders and coordination, credit request handling and customer master data as per assigned tasks.

This is an on-site position located at our Wrocław office in the Psie Pole district.

Role expectations

• Ensure orders are processed effectively according to SLAs.
• Order backlog management.
• Verification of purchase contracts and purchase orders.
• Escalate to and work with appropriate sales or support teams across EMEA to ensure required to process orders are completed.
• Entering sales orders in SAP and other systems for new products, RMAs and ongoing services.
• Have a detailed knowledge of the commercial offerings (pricing, promotions, programs), as well as business processes depending on assigned task.
• Respond to internal inquiries from sales and support teams (tickets, phone, emails).
• Ensuring customer master data for iTero customers is accurate in CRM and ERP systems.
• Provide reports and data as required to internal stakeholders.
• Comply with all safety policies, practices and procedures.
• Report all unsafe activities to superior and/or Human Resources.
• Participate in proactive team efforts to achieve departmental and company goals.
• Perform other duties as assigned.
• Other duties may be assigned.

What we're looking for

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to interpret purchase orders and purchase contracts. Standard personal computer skills including e‑mail, ticket, record‑keeping, routine database activity, word processing, spreadsheet, graphics, Excel.
• Has 1‑3 years of directly related experience.
• Ability to communicate via written and verbal communication via tickets, emails, phone in English (C1 or native) & Spanish (C1 or native) is important. Any other European language is a plus.
• Experience using salesforce.com, SAP (or similar ERP and CRM systems) is a plus.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percentage.
• Prepare, draw and interpret bar graphs.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Detail oriented, driven, organized, focused. Be able to prioritize. System thinker, analytical.

Additional Information

Information regarding compensation policies and salary ranges for this position can be found in the Compensation Policy available under the Corporate Disclaimers section of our careers site: https://jobs.aligntech.com/corporate-disclaimers. We encourage all candidates to review this document before moving forward in the recruitment process.

Additionally, the position is eligible for an annual bonus. The final offer is determined based on the scope of the role, level of responsibility, experience, education, completed training, and key competencies of the candidate.

Align Technology, in addition to statutory benefits, provides a comprehensive set of perks designed to support employee comfort and professional development. Available benefits include, among others: private medical care through Luxmed, a Multisport card, private life insurance, a social fund, meal subsidies, and discounts on company products.

Additional benefits such as the annual bonus are awarded based on several criteria, including individual performance and company results. The range of additional benefits may vary depending on the position level, nature of work, and work location.

Zachęcamy do zapoznania się z naszą Procedurą Sygnalistów. Szczegółowe informacje znajdziesz, klikając w poniższy link:

Align Technology (Poland).pdf