IT Support Specialist

Iyuno-SDI Group; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Job summary

A leading company in the media industry seeks a Helpdesk Analyst to provide high-quality Tier 2 IT support across Europe. The role encompasses user support, project contributions, and collaboration with global teams. Ideal for fresh graduates or those with 1-2 years of experience, this position offers a dynamic environment with a focus on professional growth.

Benefits

Diversity and equal employment opportunities

Commitment to professional growth

Participation in global initiatives

Qualifications

• Fresh graduate or 1-2 years of IT support experience in a global organization.
• Fluent in English and Polish with cross-cultural teamwork experience.
• Strong knowledge in Windows, Azure AD, and Microsoft Licensing.

Responsibilities

• Deliver Tier 2 support for operating systems and Microsoft 365 services.
• Manage user accounts in Active Directory and maintain hardware security compliance.
• Contribute to IT process improvements and lead assigned IT-related projects.

Skills

Windows 10/11

Microsoft 365

User support

Azure AD

PowerShell

SharePoint Online

Education

Degree in IT or Computer Science

Job description

The Helpdesk Analyst is responsible for providing high-quality Tier 2 IT support to users primarily across the Europe region, while collaborating with global teams across Asia and the Americas. This position ensures effective IT operations, supports endpoint and user application environments, and contributes to global initiatives for service improvement. The role requires strong hands-on experience in Microsoft 365, endpoint management, and user support within a Windows and Azure AD environment.

Job Description

1. User Support (Top Priority)

Deliver Tier 2 support for operating systems, Microsoft 365 services, and user applications.

Set up and maintain laptops/desktops for staff and contractors, both on-site and remote.

Manage user and group accounts in Active Directory and Entra ID (Azure AD).

Administer Microsoft Exchange mailboxes (on-premises and Microsoft 365).

Enforce appropriate access permissions and adhere to company security policies.

Maintain hardware and endpoint security compliance according to internal guidelines.

2. Technical Projects and Process Improvements

Contribute to IT process improvement initiatives and document technical procedures.

Create technical guides and SOPs to support internal knowledge base development.

Participate in or lead IT-related projects as assigned by the line manager.

3. Regional Operations & Cross-Regional Support

Collaborate with global teams on incident handovers, root cause analysis, and system enhancements.

Share knowledge and train team members in system administration and troubleshooting best practices.

Technical Expertise & Skills

Mandatory Requirements

Fresh graduate with related IT qualification or with 1-2 years of relevant IT support experience, preferably in a global organisation.

Degree in IT, Computer Science, or a related discipline preferred.

Fluent English and Polish (written and spoken) with experience working with cross-cultural and global teams.

Strong hands-on knowledge and experience with:

Windows 10/11 OS: installation, configuration, troubleshooting, and performance tuning.

Entra ID (Azure AD): identity and access management, policy handling.

Microsoft Licensing: license assignment, usage reporting, compliance tracking.

PowerShell: automation scripting for administrative tasks.

SharePoint Online: site and document library management, permissions, and reporting.

Strong work ethic, excellent organisational skills, and attention to detail.

Preferred Qualifications

Familiarity with endpoint security tools.

Basic networking knowledge (DNS, DHCP, VPN) is a plus.

Experience in global or regional support models.

Familiarity with ITIL-based environments.

Experience with industrial file transfer tools (e.g., Aspera Faspex, Aspera on Cloud, Media Shuttle) is an advantage.

Media industry experience and understanding of post-production workflows (e.g., subtitling tools, A/V codecs, MAM systems) is desirable.

We are ambassadors of a collective global team, one in which every individual's unique point of view brings meaning, and value. Iyuno embraces diversity and is committed to providing equal employment opportunities to applicants of all backgrounds, perspectives, and skills. We collect a wide range of data on potential recruits, job applicants and candidates in order to run our selection and recruitment process and comply with legal requirements in that context. For this purpose, we collect master data relating to the person (name, age, gender, contact data) and in addition mostly data relating to professional development (like e.g. CV, education details).