IT Support Specialist

Activision Blizzard, Inc.; Warszawa; On-site; PLN 80,000 - 120,000; Full time

Job summary

Activision Blizzard, Inc. in Warszawa is seeking an IT Support Specialist to join Elsewhere Entertainment and help develop a new IP. You will be the senior on-site escalation point, handling complex incidents beyond first-line support and ensuring a seamless end-user experience.

The role emphasizes hands-on hardware preparation, asset lifecycle management, local infrastructure support, and collaboration with global IT teams to implement improvements in a dynamic office environment.

Qualifications

• English proficiency at least B2 to perform responsibilities.
• Experience in IT support with L2/L3 responsibilities.
• Relevant IT education or equivalent practical experience.
• Strong knowledge of hardware, Windows/macOS, and software troubleshooting.
• Solid understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, switching, wireless).
• ITIL processes familiarity (Incident, Problem, Change Management) preferred.
• Experience in ITSM environments.
• Experience with Microsoft 365 and endpoint management tools (Intune, Jamf, SCCM or similar).
• Strong organizational and communication skills; ability to explain tech to non-tech users.
• Customer service orientation and comfort in an office setting.
• Willingness to learn and grow in a fast-paced environment.

Responsibilities

• Serving as the primary on-site escalation point (L2/L3) for complex technical issues.
• Providing hands-on, personalized support to end users.
• Responding to and resolving help desk requests via email, in person, or through a ticketing system.
• Managing the full IT asset lifecycle, including procurement support, configuration, tracking, audits, and decommissioning.
• Performing advanced troubleshooting across hardware, operating systems (Windows and macOS), endpoint management, and collaboration tools.
• Supporting and maintaining local office IT infrastructure, including network equipment, meeting rooms, printers, and AV systems.
• Collaborating with global IT teams and vendors to resolve escalated issues and implement improvements.
• Participating in and occasionally leading technical projects, such as office upgrades, infrastructure rollouts, and process automation initiatives.
• Supporting office moves by coordinating the setup and relocation of equipment.
• Assisting with recurring IT support tasks and contributing to improvements in IT support processes.

Skills

English proficiency

L2/L3 IT support

IT knowledge

Networking basics

Customer service

Communication skills

Organizational skills

Willingness to learn

Problem solving

Project leadership

Education

IT education or equivalent

Tools

Microsoft 365

Intune

Jamf

SCCM

Job description

Job Title:

IT Support Specialist

Requisition ID:

R026925

Job Description:

IT Support Specialist

Elsewhere Entertainment is looking for an IT Support Specialistto join the development of a new IP.

Feed your creativity while collaborating with our team ofhighly skilleddevelopers to build something innovative, exhilarating, and expansively entertaining!
As a member of the IT team, you will serve as the senior on-site technical escalation point, supporting complex incidents beyond first-line support. You will perform in-depth diagnostics, manage hardware lifecycle and IT assets, support local infrastructure, and contribute to technical improvement initiatives. A significant part of the role includes hands-on hardware preparation, onboarding support, and helping ensure a seamless end-user experience. This role focuses on advanced technical support, escalations, and responsibility for local infrastructure within a dynamic office environment.You may be a strong fit for this role if you are technically skilled, service-oriented, highly organized, and comfortable leading issues from root cause analysis through long-term resolution in collaboration with others.

As a member of the project,you’llhelp take the studio and our game from great to even better; with a focus on inclusivity, mutual respect (for ourselves and our players), thoughtfulness, empathy, professionalism, and collaboration.

You’llhelp us by…

• Serving as the primary on-site escalation point (L2/L3) for complex technical issues.
• Providing hands-on, personalized support to end users.
• Responding to and resolving help desk requests via email, in person, or through a ticketing system.
• Managing the full IT asset lifecycle, including procurement support, configuration, tracking, audits, and decommissioning.
• Performing advanced troubleshooting across hardware, operating systems (Windows and macOS), endpoint management, and collaboration tools.
• Supporting andmaintaininglocal office IT infrastructure, including network equipment, meeting rooms, printers, and AV systems.
• Collaborating with global IT teams and vendors to resolve escalated issues and implement improvements.
• Participating in and occasionally leading technical projects, such as office upgrades, infrastructure rollouts, and process automation initiatives.
• Supporting office moves by coordinating the setup and relocation of equipment.
• Assistingwith recurring IT support tasks and contributing to improvements in IT support processes.

You’reawesome because you have…

• Professionalproficiencyin English (spoken and written), sufficient to perform the responsibilities of the role (minimum B2 level or equivalent).
• Demonstrated experience in IT support with exposure to L2/L3 responsibilities
• Relevant education or equivalent practical experience in IT or a related field
• Strong knowledgeof computer hardware, operating systems (Windows/macOS),and software troubleshooting
• Solid understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, switching, wireless networking)
• Ability to support hardware setup and relocation tasks (reasonable accommodations available).
• Familiarity with ITIL processes (Incident, Problem, Change Management) is preferred
• Experience working in an IT Service Management (ITSM) environment
• Experience with Microsoft 365,endpoint management tools (e.g., Intune,Jamf, SCCM or similar)
• Strong organizational skills andstrong communicationskills with the ability to explain technical topics to non-technical users
• High levelof customer service orientation and comfort working in a face-to-face office environment
• Willingnesstolearnandgrowin a fast-pacedenvironment

Not sure you meet all the qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! At Activision, we are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

Our World

At Activision, we strive to create the most iconic brands in gaming and entertainment.We’redriven by our mission to deliver unrivaled gaming experiences for the world to enjoy, together. We are home to some of the most beloved entertainment franchises including Call of Duty®, Crash Bandicoot™, Tony Hawk’s™ Pro Skater™, and Guitar Hero®. As a leading worldwide developer, publisher and distributor of interactive entertainment and products, our “press start” is simple: delight hundreds of millions of players around the world with innovative, fun, thrilling, and engaging entertainment experiences.

We’renot just looking back at our decades-long legacy;we’reforging ahead to keep advancing gameplay with some of the most popular titles and sophisticated technology in the world. We have bold ambitions that create the most inclusive company as we know our success comes from the passionate, creative, and diverse teams within our organization.

We’rein the business of delivering fun and unforgettable entertainment for our player community to enjoy. And our future opportunities have never been greater — this could be your opportunity to level up.

Ready to Activate Your Future?

#elsewhere