IT Support Specialist

Blue Water Shipping A/S; Gdańsk; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

A global logistics company in Gdańsk is seeking an experienced IT Support Specialist to manage IT support tickets and deliver excellent service to users. The ideal candidate has a strong customer orientation and excellent communication skills in English. This role offers a hybrid work model with a competitive salary ranging from 8,000 to 11,000 PLN gross monthly, along with various perks including private medical care and a multisport card.

Benefits

Private medical care (Medicover)

Flexible hybrid work model

Multisport card (FitProfit)

Annual training and conference budget

Christmas gifts

Social events and team-building activities

Qualifications

• Experience with ITSM tools and support processes.
• Excellent communication skills in English—both spoken and written.
• Awareness of cybersecurity principles and best practices.

Responsibilities

• Manage and resolve incoming IT support tickets.
• Clarify, screen, and resolve user-reported issues.
• Maintain and update support documentation.

Skills

Customer orientation

Technical problem-solving

Communication skills

Education

Relevant IT education

Tools

ITSM tools

Job description

Overview

Blue Water Shipping is a global provider of all logistic services in modern supply chain management. Founded in Denmark in 1972, Blue Water is a global organization of professionals, skilled to offer complete and tailor-made logistic solutions globally. We offer clients the best service and highest quality in the industry. We are on an ambitious digital transformation journey and are seeking an ambitious and experienced IT Support Specialist to join our global IT team.

Are you passionate about solving technical challenges and delivering top-tier support to users? You will play a vital role in ensuring that our support services run smoothly and efficiently, and that our users receive the help they need to succeed.

About the Role

As an IT Support Specialist, you’ll report to the Global IT Support Manager and be part of a dedicated support organization. Your main mission is to manage and resolve incoming IT support tickets—delivering timely, accurate, and user-friendly solutions.

Your Responsibilities

• Serve as the first point of contact for support requests via the Service Portal and phone.
• Clarify, screen, and resolve user-reported issues.
• Maintain and update support documentation and knowledge base articles.
• Provide 2nd level support for a wide range of business-critical applications.
• Liaise with internal product teams and external vendors to coordinate issue resolution.

What Success Looks Like

• Timely and accurate qualification and resolution of support tickets.
• High levels of user satisfaction and positive stakeholder feedback.
• Visible contributions to continuous improvement initiatives within IT Support.
• Strong collaboration and trust built with IT peers and business stakeholders.

Your Key Collaborators

• Global IT colleagues.
• External vendors and support partners.
• Security and compliance teams.
• Business users across our organization.

Your Background

We value skills and mindset over formal education. You are a team player with a strong customer orientation and the technical know-how to back it up.

• Experience with ITSM tools and support processes.
• Excellent communication skills in English—both spoken and written.
• A knack for explaining technical issues in a clear, user-friendly way.
• Awareness of cybersecurity principles and best practices.
• The ability to stay calm under pressure and prioritize tasks effectively.
• A self-driven and accountable approach to work.
• Flexibility to adapt in a dynamic, fast-paced environment.

Professional Competencies

• Background in IT technical support or relevant IT education.
• Strong organizational skills and multitasking ability.
• A proactive mindset with a continuous improvement attitude.
• Experience identifying opportunities to enhance service delivery.

What We Offer

• Private medical care (Medicover).
• Flexible hybrid work model: 3 days in the office, 2 days remote.
• Employment contract with a gross monthly salary range of 8,000–11,000 PLN.
• Multisport card (FitProfit).
• Annual training and conference budget.
• Christmas gifts.
• Friendly, open-minded work culture grounded in strong family values.
• Social events and team-building activities (local and global).

Practicalities

Blue Water Shipping is headquartered in Esbjerg, Denmark. Blue Water IT is split across multiple locations, with the main locations being Esbjerg, Denmark, and our IT-Hub in Gdansk where this role will be placed. The IT-Hub in Gdansk has been created to support the ambitious Digital growth strategy that Blue Water Shipping has embarked on towards 2030.

Application and Contact

For more information, you are welcome to contact Barbara Kaletka Klithav - [e-mail]

Apply as soon as possible, as we review and interview on an ongoing basis.

Company Overview

Blue Water Shipping is a global provider of all logistic services in modern supply chain management. The company operates in more than 80 offices across 30 countries with over 2,500 employees. The organization offers a wide range of services and a strong global network.

Department: Digital Platform People

Deadline: 31 October 2025

Location: Aleja Grunwaldzka, 347, 80-309, Gdańsk, Poland