IT Support Lead

Experis ManpowerGroup Sp. z o.o.; Kraków; Remote; PLN 120,000 - 180,000; Full time

Job summary

A leading IT services provider is looking for an IT Support Lead to coordinate daily IT operations in a fully remote role. This involves hands-on support and mentoring the team. The ideal candidate has experience in IT support, strong troubleshooting skills, and leadership experience. Benefits include a healthcare package, a multisport card, and access to e-learning resources.

Benefits

Medicover healthcare package

Multisport card

Access to an e-learning platform

Group life insurance

Qualifications

• Proven experience in IT Support roles with leadership exposure.
• Strong skills across end-user hardware, software, and network issues.
• Fluent in English (both written and spoken).

Responsibilities

• Lead daily IT Support operations and manage team coordination.
• Provide Level 1 and Level 2 support through Jira.
• Troubleshoot network issues and ensure connectivity.

Skills

IT support experience

Technical troubleshooting

Leadership skills

Communication

Organizational skills

Tools

Jira

Confluence

Microsoft 365

Active Directory

Job description

IT Support Lead
Contract Type: B2B via Experis
Start Date: ASAP / within 1 month / flexible
Work Model: 100% remote

We are seeking a proactive and people-oriented IT Support Lead to join our IT team. This role combines hands-on technical support with team leadership responsibilities. It’s ideal for someone who enjoys balancing strategic oversight with technical problem-solving, mentoring others, and driving service excellence.

Key Responsibilities:

• Lead and coordinate daily IT Support operations, including task allocation and prioritization.
• Provide Level 1 and Level 2 support for incidents and service requests via Jira.
• Install, configure, and maintain IT hardware (laptops, phones, printers, etc.).
• Manage user accounts and permissions across systems (Active Directory, Microsoft 365).
• Support business applications and operating systems (Windows, macOS).
• Troubleshoot network issues (VPN, Wi-Fi, DNS) and ensure stable connectivity.
• Deliver high-quality support both remotely and on-site.
• Document solutions and best practices in Confluence and SharePoint.
• Handle IT procurement independently for smaller needs and collaboratively for larger purchases.
• Manage IT asset inventory and oversee equipment lifecycle tracking.
• Provide technical guidance and mentoring to team members on complex issues.
• Serve as a liaison between IT Support and other departments or business units.
• Prepare regular reports on ticket volumes, service levels, and user satisfaction.

Requirements:

• Proven experience in IT Support roles, with exposure to leadership or team coordination.
• Strong technical troubleshooting skills across end-user hardware, software, and network areas.
• Experience with Jira, Confluence, Microsoft 365, and Active Directory.
• Solid understanding of Windows and macOS environments.
• Excellent communication and organizational skills.
• A proactive approach to process improvement and team development.
• Fluent in English (both written and spoken).

Benefits:

• Medicover healthcare package
• Multisport card
• Access to an e-learning platform
• Group life insurance