IT Support Engineer

Gebauer & Griller; Gliwice; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

An expanding international company based in Gliwice is seeking an IT Support Specialist to deliver responsive support and manage onboarding processes. The ideal candidate will have a Bachelor's degree in Information Technology, strong knowledge of Windows and Active Directory, and excellent communication skills. This role offers the possibility for hybrid working arrangements with flexible hours. Applications must be in English or German.

Benefits

Private medical healthcare

Language classes

Flexible working hours

Home-office possibilities

Fresh fruits

Qualifications

• Proven experience in IT support or system administration.
• Ability to work independently and collaboratively in a global team environment.
• Very good English skills.

Responsibilities

• Deliver first-level IT support to local users.
• Manage onboarding and offboarding processes.
• Collaborate with global IT teams to drive service improvements.
• Train users on IT tools, policies, and best practices.

Skills

Windows environments

Active Directory

Azure AD

User training

Communication skills

SAML authentication protocols

Education

Bachelor's degree in Information Technology

Job description

YOUR TASKS

• Deliver responsive and effective first-level IT support to local users.
• Manage onboarding and offboarding processes, including hardware provisioning and recovery.
• Own and maintain core IT services such as Active Directory, Azure AD, and authentication systems.
• Collaborate with global IT teams to drive service improvements and maintain high operational standards.
• User Support & Operations - Provide first-level technical support for hardware, software, and connectivity issues.
• Prepare and configure IT equipment for new employees; conduct handovers and initial IT training.
• Collect and decommission hardware from departing employees.
• Train users on IT tools, policies, and best practices (e.g. ITSM tools, security protocols).
• Maintain accurate records of support activities and IT assets.

YOUR PROFILE

• A bachelor degree or similar Education in Information Technology; Proven experience in IT support or system administration.
• Strong knowledge of Windows environments, Active Directory, and Azure AD.
• Familiarity with authentication protocols (e.g. SAML) and group policy management.
• Excellent communication and user training skills.
• Ability to work independently and collaboratively in a global team environment.
• Very good English skills

OUR OFFER

• Independent and autonomous work in a highly motivated team
• International and owner-managed company that is expanding strongly
• Innovative, dynamic working environment with flexible working hours and Homeoffice possibility (up to 3 Homeoffice days per week)
• Attractive training and development opportunities
• Various employee benefits (private medical healthcare, language classes, fresh fruits)
• Modern office in the heart of Gliwice
• Please note that we only can accept Applications in English or German due to processing purposes.
• Additionally, our hybrid working model is based on a 50/50 on-site and remote work arrangement; a fully remote placement is not possible in this position.

CONTACT

• Elisabeth Reinthaler
• HR-Generalist
• Muthgasse 36, 1190 Wien
• +43 (0)664/ 8876 7379