IT SUPPORT ASSOCIATE

Godeltech; Warszawa; Hybrid; PLN 120,000 - 180,000; Part time

Job summary

A leading IT services company is seeking an IT Support Associate in Warsaw. The candidate will provide IT support during flexible shifts and monitor workflows while ensuring good communication within the team. Ideal applicants will possess good analytical skills and basic SQL knowledge. This role offers a competitive compensation package and potential for professional growth.

Benefits

Private medical healthcare

Group life insurance

Multisport card

Free English/Polish classes

Personal development plan

Corporate integration events

Qualifications

• English level: B1+ for documentation and communication.
• Comfortable with laptops and office applications.
• General understanding of IT support operations, including on-call processes.

Responsibilities

• Provide basic IT support during assigned shifts.
• Monitor JAMS workflows and analyze execution.
• Document incidents and ensure communication with team members.

Skills

English communication

Analytical skills

Basic SQL knowledge

Windows OS proficiency

Independent working

Job description

We are looking for a motivated IT Support Associate to join our team. This role is best suited for someone who is comfortable working not just during normal business hours, but also in the evenings, nights, weekends and public holidays. The ideal candidate will have strong computer skills, good English communication, general understanding of IT support processes, familiar with basics of SQL scripting. Experience working with JAMS is a big plus. We expect candidates to be located in one of the following cities: Warsaw, Wroclaw, Lodz, Gdansk or Bialystok. This position is offered exclusively under a contract of mandate (umowa zlecenie).

What to expect

• Shift-based work: flexible schedule including nights, weekends, and public holidays (min. 32h/week; 12h shifts every other day; 7 days/week), from one of our offices in Bialystok, Lodz, Gdansk, Warsaw, or Wroclaw
• Onboarding/education program
• Competitive compensation
• Experience working with IT support and operations teams
• Opportunity to grow skills and gain exposure to real-world IT support environments

Responsibilities

• Provide basic IT support during assigned shifts (incl. out of normal business hours)
• Monitor JAMS Workflows, respond to alerts, analyze flows execution, run SQL scripts, escalate issues to the appropriate on-call teams when needed
• Follow defined escalation paths (L1, L2, etc.) and ensure smooth handovers between support levels
• Document incidents and maintain clear communication with other team members

Requirements

• English level: B1+ (ability to read documentation, follow trainings, and communicate with colleagues)
• Good analytical skills
• Basic knowledge of SQL data querying
• Comfortable working with laptops, Windows OS, and basic office applications
• General understanding of IT support operations, including on-call processes and support levels (L1, L2)
• Basic understanding of Software Development Lifecycle and Software Development in general
• Ability to work independently and responsibly during off-hours
• Previous IT support experience is a plus, but not required

WHAT WE OFFER

Benefits for this role are customized and may differ from the standard package

Flexible Working Schedule and Hybrid Way of Work

Agile Delivery

We use agile because it's cool. It suits everyone

It could be the travel or energy industry, a mobile app or an in-house analytics service

Professional Team

Our clients come to us from a wide variety of industries

Trust-Focused Culture

Private Medical Healthcare for You and Your Family

Group Life Insurance for You

Multisport Card

Free English / Polish Classes

Personal Development Plan

Corporate Integration Events

Reference Program

JOIN US

Want to be part of a great team, work on international projects, and grow professionally? Come in for an interview!