IT Support Agent with German

Arche Consulting Sp. z o.o.; Katowice; Hybrid; PLN 40,000 - 60,000; Full time

Job summary

A leading consulting firm in Poland is looking for an IT Support Specialist. You will assist users by answering their calls about accessing applications, troubleshooting issues, and providing support. Fluency in English and German is required, along with a willingness to begin a career in IT. The role offers a hybrid working model, comprehensive training, and various employee benefits including private medical care and a flexible benefits platform.

Benefits

Private medical care

Life insurance

Flexibility with hybrid working

Access to training tracks and certifications

Qualifications

• Very good knowledge of English and German.
• Willingness to take first steps in IT.
• Ability to cooperate with a team.

Responsibilities

• Answer phone calls and solve IT-related issues.
• Troubleshoot issues over phone, chat, or email.
• Collaborate with colleagues to support end users.

Skills

Very good English

Very good German

Can-do-it attitude

Problem-solving attitude

Basic IT skills

Job description

About the employer:

Responsibilities:

• imagine that your friend works for a big pharmaceutical company. In their daily job, they develop new medicines and record research results in a special application on the company laptop. One day, they can’t access this application, so they take a phone and call IT Support Line,
• your job would be to answer such phone calls and solve this kind of issues. We will equip you with all necessary tools and knowledge so you will be able to help those end users like your friend,
• you willtroubleshoot over phone, chat or e-mail. In case you won’t be able to handle it on your own, you will have a team of colleagues to always back you up.

Requirements:

• very good knowledge of English and German,
• willingness to take first steps in IT,
• can-do-it andproblem-solving attitude,
• the ability to talk to anyone and cooperate with a team,
• basic IT skills (Microsoft products, internet, hardware devices etc.)or a technically oriented mind.

Our client offers:

• practical benefits:private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Multisport,
• enjoy hybrid working modelthat fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home thanks to HO package (including laptop, monitor, and chair). Ask your recruiter about the details,
• early support thanks to Buddy Programs:learn in the flow of work alongside our experts who collaborate on top-tier solutions for global enterprises, including 145 Fortune 500 companies,
• access to over 70 trainingtracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.