IT Service Owner

HSBC; Kraków; On-site; PLN 169,000 - 253,000; Full time

Benefits offered by this job

Healthcare

Pension and life assurance

Multisport card

Private medical care

Home office setup reimbursement

Cafeteria platform

Employee assistance program

CSR initiatives

Nursery discounts

Training support

Social fund

Flexible working hours

Free parking

Job summary

HSBC Holdings plc in Kraków is seeking an IT Service Owner to take end-to-end ownership of assigned IT services. You will collaborate with Technology experts and risk partners to ensure service delivery and control compliance.

The role emphasizes service improvement, governance, and cross-functional coordination, with English fluency required. The company offers a comprehensive benefits package and a dynamic teamwork environment in a major financial group.

Qualifications

• Experience in IT Service Management or infrastructure and software support.
• Very good knowledge of ITIL methodologies, especially SLM and change management.
• Good understanding of IT infrastructure, architecture, risk and issue management.
• Strong relation-building with stakeholders and colleagues.

Responsibilities

• Own end-to-end application, service and infrastructure control for assigned services.
• Oversee stable service operation and continual service improvement.
• Ensure adherence to governance processes and IT controls/compliance.
• Plan service requirements including evergreen upgrades and capacity planning.
• Manage delivery, execution and maintenance of IT control tasks.
• Serve as contact and escalation point for stakeholder requests.
• Collaborate with cross-functional teams including Service Owners and Cyber Security.
• Maintain accurate service information through regular reviews of inventory tools.

Skills

IT Service Management

ITIL

Change management

Risk management

Stakeholder management

English communication

Job description

Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Your career opportunity

As an IT Service Owner in our Technology organization you’ll take end-to-end ownership for the ongoing supply and support of assigned IT services. You’ll act as the single point of contact across the ITIL Service Lifecycle and work closely with Technology experts plus control, governance, risk and cyber security partners. The role offers broad exposure to operational delivery, service improvement and IT control and compliance activities.

What you’ll do

• Own the end-to-end application, service and infrastructure control for assigned services.
• Oversee stable service operation and continual service improvement.
• Ensure adherence to governance processes and compliance with all FIM requirements plus IT controls and processes.
• Plan service requirements including evergreening, capacity upgrades, vulnerability management, demand and business growth.
• Manage delivery, execution and maintenance of IT control tasks, coordinating resources and escalating where needed.
• Act as a contact and escalation point for stakeholder requests related to assigned services.
• Collaborate with cross-functional teams including other Service Owners, POD team members, Risk and Control Officers, SSP Leads and Cyber Security.
• Maintain accurate service and application information through regular reviews of inventory tools.

What you need to have to succeed in this role

• Bring proven experience in IT Service Management or infrastructure and software support or project management.
• Apply very good knowledge of ITIL methodologies, particularly SLM, service continuity, information security management and change management.
• Demonstrate good understanding of IT infrastructure and architecture plus risk and issue management.
• Build and maintain strong working relationships with stakeholders and colleagues.
• Show experience delivering added value initiatives with clear outcomes.
• Bring strong experience in IT control, governance and compliance.
• Present and communicate effectively in senior forums including negotiating and preparing materials for meetings.
• Communicate fluently in English across written and spoken channels.

What we offer

The pay range for this role is 15 109 PLN - 22 658 PLN (monthly, gross).

Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.

We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.

• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN).
• Cafeteria platform
• Employee assistance program
• Additional contributions to PPK scheme
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours
• Free parking

If your CV meets our criteria, you should expect the following steps in the recruitment process:

• Online behavioural test (for external candidates only)
• Telephone screen (for external candidates only)
• Interview with the hiring manager

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

If you have a need that requires accommodations or changes during the recruitment process, please let us know.