IT Service Desk Specialist with French (M/K)

Experis ManpowerGroup Sp. z o.o.; Katowice; Hybrid; PLN 180,000 - 240,000; Full time

Job summary

A leading recruitment agency is seeking an IT Service Desk Specialist with French, located in Katowice, Poland. The role involves coordinating major incidents and supporting technical teams. Ideal candidates should have experience in IT Service Desk, fluent English and French, and knowledge of ITSM practices. Benefits include private medical care, access to training platforms, and a hybrid working model, ensuring a supportive work environment.

Benefits

Private medical care

Life insurance

Sports card

Access to training and certification platforms

Home office equipment

Qualifications

• Experience in IT Service Desk, IT Support, or Incident Management.
• Knowledge of ITSM practices.
• ITIL knowledge preferred.

Responsibilities

• Coordinate and manage Major Incidents (Priority 1 & 2).
• Monitor incidents and escalate when necessary.
• Communicate incident status to stakeholders.
• Support technical teams during service restoration.
• Prepare reports and participate in incident reviews.

Skills

IT Service Desk experience

Fluent in English

Fluent in French

Ability to work under pressure

Coordination of virtual teams

Tools

ServiceNow (SNOW)

ITIL certification

Job description

Currently, for our client we are looking for candidates for the position of an IT Service Desk Specialist with French (M/K).

Responsibilities

• Coordinate and manage Major Incidents (Priority 1 & 2)
• Monitor incidents and elevate when required
• Communicate incident status to stakeholders
• Support technical teams during service restoration
• Prepare reports and participate in incident reviews

Requirements

• Experience in IT Service Desk / IT Support / Incident Management
• Knowledge of ITSM and ServiceNow (SNOW)
• ITIL knowledge (certification is a plus)
• Fluent English and French
• Ability to work under pressure and coordinate virtual teams

What our client offers

• Private medical care, life insurance, and sports card
• Access to training and certification platforms
• Hybrid working model
• Home office equipment
• Friendly and collaborative work environment

Permanent job offer.