IT Service Delivery Director (RtB), Managing Director

State Street; Kraków; On-site; PLN 383,000 - 469,000; Full time

Benefits offered by this job

Permanent contract from day one

Birthday/3rd & 5th year days off

Gold Medical Package for employees and

private pension plan

Wellness and training programs

Volunteer initiatives support

Job summary

State Street Bank International GmbH (SSBI) in Kraków seeks a Managing Director to lead the Run-the-Bank function, accountable for service oversight, leadership of the RtB team, and regulator interactions across SSBI. A senior technology manager with extensive IT operations and regulatory governance experience is required.

The role sets strategic direction for RtB operations, builds a high-performing organization, and interfaces with senior management and regulators.

Qualifications

• Senior technology manager with extensive leadership experience in IT operations, service management, third party risk management and European regulatory governance, including DORA.
• 15-20+ years experience, including leadership roles.
• ITIL certification and a relevant degree or professional qualification.

Responsibilities

• Provide leadership and end-to-end accountability for the RtB function.
• Lead, develop and grow the RtB team in line with SSBI strategy.
• Act as primary contact for senior management and executive committees.
• Own the relationship with regulators on IT topics (ECB, BaFin) and lead regulatory interactions.
• Hold accountability for DORA ICT incident notification and compliance.
• Ensure robust risk, control and governance frameworks across RtB.
• Foster a culture of performance, accountability and development.
• Oversee relationships with third-party providers and governance across ICA towers.

Skills

Leadership

Strategic thinking

Executive stakeholder management

Governance & risk

Team leadership

Communication

Education

ITIL certification

Relevant degree or professional qualification

Tools

ServiceNow ITSM

Microsoft Office

Monitoring tools

Job description

Minimum Salary

zł426,000 Annual

Who We Are Looking For

State Street Bank International GmbH (SSBI) is seeking a Managing Director to lead the Run-the-Bank (RtB) function, with full accountability for service oversight, leadership of the team, engagement with senior management, and direct interaction with regulators across SSBI. The successful candidate is a senior technology manager with extensive leadership experience in IT operations, service management, third party risk management and European regulatory governance, including DORA.

Why This Role Matters

This role holds ultimate accountability for the monitoring of performance, stability, and resilience of production technology services supporting SSBI. It sets the strategic direction for Run-the-Bank operations, builds and leads a high-performing organisation, and serves as the primary point of engagement with senior management, executive committees, and regulators.

Organizational Structure & Reporting

• Reports to Head of IT for SSBI


• Holds overall accountability for the RtB function and directly leads the RtB leadership team


• Represents SSBI IT in executive boards and committees, and external regulators.


• Partners at the most senior level with Technology, Risk, Compliance, Audit and Business leadership through all lines of defense

Key Responsibilities

• Provide leadership and hold end-to-end accountability for the RtB function


• Lead, develop and grow the RtB team inline with the SSBI strategy


• Act as primary point of contact for senior management and executive committees


• Own the relationship with regulators on specific SSBI IT topics (e.g. ECB, BaFin) and lead regulatory interactions and submissions


• Hold ultimate accountability for DORA ICT incident notification


• Ensure robust risk, control and governance frameworks across the RtB function


• Foster a strong culture of performance, accountability, and talent development


• Promote a strong relationship with the third-party service providers (internal and external) and monitor service delivery governance across ICA towers

Core Competencies

• Leadership and organizational management


• Strategic thinking and sound decision-making under pressure


• Exceptional communication and executive stakeholder management


• Strong governance, risk and control mindset


• Ability to lead and inspire multi-disciplinary teams

Technical & Regulatory Expertise

• Deep ITIL and IT service management expertise


• Extensive multi-vendor and complex operations environment experience


• Authoritative knowledge of DORA / EU ICT regulations


• Proven track record in audit, control and direct regulatory engagement

Tools & Platforms

• ServiceNow ITSM


• Microsoft Office


• Monitoring and reporting tools

Education & Experience

• 15-20+ years experience, including leadership roles


• ITIL certification


• Relevant degree or professional qualification

Minimum Salary

zł426,000 Annual

The minimum salary quoted above applies to the role in the primary location specified. If the candidate ultimately works outside of this primary location, the applicable minimum salary may differ.

Salary will be determined based on factors such as the position, type of work performed, individual skills, job description, working hours, diligence, initiative, self-management, length of employment, availability, and the quantity and quality of work delivered, as well as other objective and non-discriminatory criteria relevant to State Street employees.

In addition to salary, employees are eligible to be considered for discretionary annual performance-based awards.

We Offer

• Permanent contract from day one


• Additional holidays (Birthday Day Off, 3rd and 5th year anniversary Day Off)


• Gold Medical Package for employees and their families (partner and children)


• Premium life insurance package and private pension plan


• Wide range of soft skills training, technical workshops, language classes and development programs


• Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice


• Variety of well-being programs


• Additional benefits available depending on the seniority of the role

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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