Integration Technical Support Specialist

FYST; Poland; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

A growing fintech company in Poland is seeking an Integration Technical Support Specialist to assist with merchant and payment operations. Candidates should have at least 2 years of experience in technical support, strong communication skills, and be fluent in Russian and English. This role offers career growth opportunities and benefits like private health insurance and vacation time.

Benefits

Private health insurance

20 days of vacation

Yearly performance reviews

Professional development

Qualifications

• Experience in technical support, payment operations, or FinTech/online payments.
• Familiarity with online payments or banking.
• Fluent in Russian and English at B1/B2 level or higher.

Responsibilities

• Respond to merchant and account manager requests via the ticketing system.
• Setup new merchants and payment methods.
• Troubleshoot technical issues for merchants and providers.

Skills

Technical support experience

Knowledge of online payments

Strong communication skills

Empathy

Multitasking abilities

Education

2+ years in payment operations or FinTech

Tools

Jira

Slack

Job description

Integration Technical Support Specialist

Responsibilities

• Respond to merchant and account manager requests via the ticketing system
• Set up new merchants and payment methods, and maintain or update existing ones
• Onboard new payment providers and launch new provider methods into production
• Test new payment integrations and ensure smooth operation in production
• Troubleshoot technical issues for merchants and providers, consult with client support and account managers
• Configure payment routing and limits based on incoming requests
• Investigate incidents and technical problems, preparing reports for the development team
• Proactively suggest improvements and automation opportunities for support processes together with the team

What You’ll Be Working On

• Respond to merchant and account manager requests via the ticketing system
• Set up new merchants and payment methods, and maintain or update existing ones
• Onboard new payment providers and launch new provider methods into production
• Test new payment integrations and ensure smooth operation in production
• Troubleshoot technical issues for merchants and providers, consult with client support and account managers
• Configure payment routing and limits based on incoming requests
• Investigate incidents and technical problems, preparing reports for the development team
• Proactively suggest improvements and automation opportunities for support processes together with the team

What You Need To Succeed In This Role

• 2+ years of experience in technical support, payment operations, or FinTech/online payments
• Familiarity with acquiring, online payments, or banking
• Empathy and a genuine desire to help clients - their pain is your pain
• Basic technical literacy and the ability to work with technical documentation
• Ability to multitask and stay focused with multiple chats and notifications
• Strong written and verbal communication skills
• Ability to formulate clear questions and find solutions efficiently
• Experience with tools like Jira, Slack, or other ticketing systems
• Fluent Russian and English at B1/B2 level or higher

What We Offer

• An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market!
• Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us
• Work with coworkers who are passionate about their business
• Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews
• The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees
• Private health insurance coverage
• 20 days of vacation time; bank holidays; sick leaves; additional birthday day off
• Team building events and corporate parties

Notes

Work & Travel in Greece (Relocation Support Available).

For more about our team, values, and success celebration practices, visit our culture page via the company's site.