Infrastructure Support Engineer

Eqvilent; Poland; Remote; PLN 50,000 - 70,000; Full time

Job summary

A tech company in Poland is looking for an Infrastructure Support Engineer. The role involves delivering technical assistance, troubleshooting issues, and managing cloud infrastructure. Ideal candidates have a Bachelor's in IT, at least 2 years of relevant experience, and strong problem-solving skills. Join a supportive team with cutting-edge technology and enjoy 40 paid days off.

Benefits

40 paid days off

Cutting-edge hardware and technology

Professional growth opportunities

Qualifications

• At least 2 years of experience in IT support roles.
• Strong capacity to manage multiple issues simultaneously.
• Desire for continuous learning and professional growth.

Responsibilities

• Respond to employee requests via corporate communication platforms.
• Troubleshoot and resolve infrastructure-related technical issues.
• Administer and optimize cloud infrastructure.

Skills

Problem-solving abilities

Proficiency in Linux

Excellent communication

Scripting languages (Python or Bash)

Education

Bachelor's degree in Computer Science or Information Technology

Tools

AWS

SSO

LDAP

Jira

Slack

Google Workspace

CI/CD pipelines

Job description

As anInfrastructure Support Engineer, you will play a key role in our team, delivering specialized technical assistance to our company employees, including quantitative researchers, developers, etc. Your responsibilities will include advanced troubleshooting, conducting root cause analysis, and implementing effective solutions to maintain system performance and reliability.

WHAT YOU'LL BE DOING:

• Respond to employee requests via corporate communication platforms
• Troubleshoot and resolve infrastructure-related technical issues
• Provide L2–L3 supportfor internal services and applications (SSO, LDAP, Jira, Slack, Google Workspace, Git, CI/CD pipelines)
• Manage integrations between corporate systems and ensure reliable data flows
• Administer and optimize cloud infrastructure (primarily AWS)
• Oversee domains, DNS records, and SSL/TLS certificate management
• Monitor infrastructure using observability tools: interpret metrics and alerts, investigate incidents, and take corrective actions
• Support of Wi-Fi, corporate equipment, servers - remotely or on-site as needed
• Perform proactive analysis of recurring or potential issues and recommend improvements
• Collaborate with cross-functional teams to design and implement infrastructure upgrades and new solutions
• Develop and maintain clear documentation, including technical procedures and user manuals

WHAT WE LOOK FOR IN YOU:

• A Bachelor's degree in Computer Science, Information Technology, or a similar discipline
• At least 2 years of experience in IT support roles
• Strong problem-solving abilities with the capacity to manage multiple issues simultaneously
• Proficiency in Linux operating systems and general infrastructure services
• Excellent communication skills, with fluency in English
• A strong desire for continuous learning and professional growth
• Familiarity with scripting languages like Python or Bash is an advantage

WHY SHOULD YOU JOIN OUR TEAM?

• Exciting challenges with ample opportunities for personal and professional growth
• A welcoming international team of highly qualified professionals
• Cutting-edge hardware and technology
• 40 paid days off

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