Inbound Digital Banking Support Specialist

TDECU; Krosno; On-site; PLN 119,000 - 194,000; Full time

Job summary

Texas Dow Employees Credit Union seeks a Digital Service & Support Representative to deliver world-class member service in an inbound call center setting. You will assist with online banking, Bill Pay, email and chat issues, and guide members through digital self-service tools to resolve problems quickly.

The role requires a high school diploma, with preferred experience in digital services or banking. Strong communication, problem-solving, and time management are essential for success in this

Qualifications

• Previous customer service experience is required.
• Experience in Call Center or Banking is a plus.
• Six months as Member Care Representative 1 or digital services experience is required.

Responsibilities

• Respond to inquiries from members and third parties about accounts, products, and general questions using multiple contact methods.
• Educate members on digital self-service tools and troubleshoot digital services.

Skills

Customer service

Digital banking

Troubleshooting

Problem solving

Communication

Time management

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Texas Dow Employees Credit Union seeks a Digital Service & Support Representative to deliver world-class member service in an inbound call center setting. You will assist with online banking, Bill Pay, email and chat issues, and guide members through digital self-service tools to resolve problems quickly.

The role requires a high school diploma, with preferred experience in digital services or banking. Strong communication, problem-solving, and time management are essential for success in this