Implementation Analyst
Smurfit Westrock
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Job summary
Smurfit WestRock has embarked on an ERP Modernization project for its EU Consumer division. The IT Implementation Analyst will be part of our Consumer EU IT team responsible for deploying the ePS Packaging Suite (Radius) and related programs needed to run production facilities.
This role will serve as a trusted partner on the future state technology landscape and oversee implementation activities from discovery to hypercare.
Qualifications
- Minimum 3 years of experience in systems implementation or change management.
- Experience supporting ERP, manufacturing or enterprise systems.
- Experience in cross-functional and stakeholder-driven environments.
- Fluent English, written and spoken.
Responsibilities
- Provide expert knowledge for modules of the ePS Packaging Suite (Radius).
- Perform discovery activity in coordination with implementation teams to support rapid rollout.
- Document detailed requirements, identify and develop solutions, test and document them.
- Proactively identify opportunities to enhance user experience and efficiency.
- Deliver system implementation activities across discovery, design, training, testing, cutover and hypercare.
- Collaborate on data cleansing and migration with Data Analysts.
- Evaluate and document system enhancement requests and best practices.
- Support change management and technology adoption with coaching.
- Monitor post-implementation performance and drive continuous improvement.
Skills
Education
Tools
Job description
Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.
Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.
Smurfit Westrock is a global leader in sustainable paper and packaging, operating in 40 countries with over 500 packaging converting operations and 59 paper mills. With the circular economy at the core of our business, we use renewable, recyclable and recycled materials to create sustainable packaging solutions. For home and beauty products, our paper-based consumer packaging solutions combine elevated form and reliable function to meet the needs of today’s brands and shoppers. Our team of over 100,000 professionals drives operations across 40 countries on 6 continents and Smurfit Westrock are proud to be included on TIME Magazine’s World’s Best Companies 2025 list for the second year running.
Our Consumer Packaging business in Europe supplies paper-based packaging, leaflets and labels for a wide variety of household names in industries such as food and beverage, healthcare, beauty and personal care, premium wines and spirits, and much, much more.
With more than 5,500 colleagues across 10 countries and ~34 operating locations, Smurfit Westrock's European Consumer Packaging operation is ideally positioned to provide innovative, sustainable packaging solutions to customers across the globe.
Safety, Loyalty, Integrity and Respect are the core values and foundations on which our organisation is built. Our values are who we are: People who value life above all else; People who do the right thing, always. People who show a deep respect for each other and all of our differences. We are a team of over 100,000 people that are united behind a shared commitment to create, protect and care - We are Smurfit Westrock.
Smurfit WestRock has embarked on an ERP Modernization project for its EU Consumer division. It will be a multi-year program aligned to goals to become the world’s best paper and packaging company. The IT Implementation Analyst is a part of our Consumer EU IT team responsible for deploying the ePS Packaging Suite software and associated programs needed to run production facilities.
This role will serve as a trusted partner, advisor and thought leader on the future state technology landscape (ERP and legacy systems environment), and systems implementation.
This position will be part of the Implementation team responsible for successful implementation of new systems and processes associated with the ERP modernization.
- Provide expert knowledge for modules of the ePS Packaging Suite (Radius) and associated value-added products forming the ERP standard template.
- Perform detailed discovery activity in coordination with implementation teams to support the rapid roll‑out.
- Document detailed requirements, identify and develop solutions, test and document the solutions, and provide clear guidance on plant requirements to the implementation teams.
- Proactively identify opportunities within current and upcoming technologies / software released to enhance the user experience, process efficiency, and develop the application stack.
- Deliver system implementation activities across discovery, system walkthrough, design, training, testing, cutover, and hypercare phases, ensuring alignment with business goals and timelines.
- Collaborate on data cleansing and migration efforts, working closely with Data Analysts.
- Evaluate and document system enhancement requests, partnering with stakeholders to assess fit within the standard model and recommend best practices.
- Support change management and technology adoption, providing coaching and guidance.
- Monitor post‑implementation performance, troubleshoot issues, and drive continuous improvement.
- Minimum 3 years of experience in systems implementation, business systems support, process improvement, or change management within an operational environment.
- Experience supporting ERP, manufacturing, or enterprise business systems initiatives is preferred.
- Experience participating in system deployment, process transformation, or implementation projects.
- Experience working within cross‑functional and stakeholder‑driven environments.
- Experience working in a Shared Services Centre (SSC) or multinational environment is beneficial but not required.
- Strong analytical and problem‑solving skills.
- Ability to gather and document business requirements accurately.
- Strong organizational and documentation skills.
- Ability to manage multiple priorities and meet project deadlines.
- Effective stakeholder engagement and relationship‑building skills.
- Strong written, verbal, and presentation communication skills.
- Ability to communicate effectively with both technical and non‑technical audiences.
- Strong knowledge of business systems and system implementation methodologies.
- Knowledge of ePS Packaging Suite (Radius) is preferred.
- Understanding of ERP environments, business processes, and system integrations.
- Experience supporting testing, training, deployment, and post‑go‑live support activities.
- Knowledge of manufacturing processes and packaging industry systems is considered an advantage.
- Relevant experience in ERP implementation, business systems, process improvement, or change management.
- Experience supporting technology transformation initiatives is considered an advantage.
- Bachelor's degree in Information Technology, Engineering, Business, Supply Chain, Manufacturing, or a related discipline preferred.
- Fluent English, written and spoken.
- Ability to collaborate and work effectively with cross functional teams
- Continuous Improvement Mindset
- Change Leadership & Adoption skills
- Accountability & Results Orientation
- Ability to manage Stakeholder requirements and expectations.
- Achieve clear communication with technical and non‑technical users
- Time Management and Prioritization
- Continuous Improvement Mindset
- Hybrid office‑based working environment.
- Must be able to travel up to 50% as required.
- Ability to work effectively under deadlines and service level requirements.
It is your responsibility to co‑operate with Smurfit Westrock in relation to all health, safety and environmental topics. This includes working to the practices shown during training that will be provided to you and the company's health, safety and environmental policies. You will be expected to work in accordance with local site practices and not to interfere with or misuse anything that's been provided for your health, safety or welfare
Flexible and adaptable to change and prepared to take on additional responsibilities with other duties as required to meet business needs. Successfully adapts to changing demands and conditions. Be able to be self‑motivated, standards driven, with a keen eye for detail whilst being team focused and harnessing collaboration and co‑operation of others.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
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