Identity Security - Technical Account Manager - EMEA

Saviynt; Województwo mazowieckie; Remote; PLN 120,000 - 180,000; Full time

Job summary

A leading identity security company is seeking a Technical Account Manager in Poland. The ideal candidate will have 10-15 years of identity security experience, project management skills, and provide technical guidance to clients. Responsibilities include overseeing identity security solutions, ensuring client satisfaction, and driving technical implementations. This role offers growth opportunities in a dynamic work environment.

Benefits

Growth and learning opportunities

Dynamic work environment

Inclusive workplace

Qualifications

• 10–15 years of extensive Identity Security experience.
• Proven project leadership with large-scale identity projects.
• Exceptional client-facing skills with a technical background.

Responsibilities

• Serve as the primary technical authority for assigned clients.
• Lead the technical definition and design of identity solutions.
• Conduct regular technical reviews with customers.

Skills

Identity Governance and Administration (IGA)

Identity and Access Management (IAM)

Project Management

Client Engagement

Problem Solving

Tools

XML

Oracle

Java

SAP

Active Directory

Job description

Overview

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt helps organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as a leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com.

We are looking for a Technical Account Manager who is a true Identity Security Practitioner—someone who lives and breathes identity security, not just manages accounts. This role is about being the technical vanguard for our most strategic clients, guiding them through complex identity transformations, anticipating their needs, and ensuring their Saviynt platform becomes an indispensable pillar of their security posture. You will bridge deep technical expertise and strategic client partnership, driving successful implementations and sustaining long-term value.

What You'll Be Doing

• Be the Identity Security Guru: Serve as the primary technical authority for assigned clients, providing high-level technical guidance and strategic direction throughout their Saviynt journey.
• Architect and Define Solutions: Lead the technical definition, scoping, and design of complex identity security solutions, translating client requirements into robust, scalable Saviynt deployments. This includes RFP responses, professional services estimates, project plans, ROMs, and SOWs.
• Own the Technical Delivery: Take ownership of the technical execution of SOWs, orchestrating successful delivery of professional services, with hands-on oversight and escalation for project-related technical challenges.
• Strategic Client Engagement: Conduct regular, in-depth technical reviews with customers, proactively identifying issues, optimizing their Saviynt environment, and ensuring maximum platform utilization and value realization.
• Proactive Problem Solving: Monitor support requests and client environments to identify recurring technical patterns, championing product enhancements or process improvements to address systemic issues.
• Drive Expansion & Adoption: Partner with account teams to identify and cultivate up-sell, cross-sell, and expansion opportunities by demonstrating how Saviynt can solve evolving identity security challenges and improve business outcomes.
• Technical Enablement: Develop and deliver advanced technical demonstrations and training sessions for clients, ensuring they can independently leverage the full power of the Saviynt platform.
• Internal Collaboration: Act as a critical liaison between clients, the Customer Professional Services team, Engineering, and Product Management to ensure client feedback drives product innovation and technical excellence.
• Operational Excellence: Assist with regional services resourcing and forecasting, and manage timesheet and invoicing approvals, ensuring seamless operational flow.

What You Bring (Your Identity Security Arsenal):

• Extensive Identity Security Experience (10–15 years): Proven history of delivering enterprise-class Identity Governance and Administration (IGA) and/or Identity and Access Management (IAM) solutions, including hands-on engineering, architecture, and complex technical problem-solving.
• Proven Project Leadership (10+ years): Demonstrated success leading scoping, planning, and delivery of large-scale identity security projects for enterprise clients, from initiation through post-go-live optimization.
• Client-Facing Acumen: Exceptional skill in building trusted advisor relationships with senior-level clients and partners, combining technical credibility with strategic insight.
• Complex Project Management Mastery: Expert ability to manage multiple concurrent, technically complex identity projects, balancing timelines, budgets, and stakeholder expectations.
• Comprehensive Project Lifecycle Expertise: Deep knowledge of project planning, resource management, scope definition, schedule management, status reporting, and producing meticulous technical documentation.

Technical Stack Proficiency

• Core Web Technologies: XML, SPML/SOAP, Web and Application Servers, HTML.
• Database Management: Oracle, Sybase, MSSQL, MySQL.
• Directory Services: LDAP, Active Directory.
• Enterprise HR Systems: SAP, PeopleSoft.
• Programming Languages: Java, .NET, or C++.
• Identity Management Provisioning Systems: (e.g., legacy Sun, Oracle, IBM, Novell, or similar modern platforms).
• Security Software/IT Audit: A strong understanding of broader security principles and practices, or experience in internal IT audit.

Security Domain Knowledge

• Mandatory IGA Experience: Must have substantial Identity Governance and Administration (IGA) experience.
• PAM Knowledge (Desirable): Familiarity with Privileged Access Management (PAM) is a plus.
• Integration Technology: Experience with integration technologies such as REST, LDAP, and database connectors.
• Directory Services: Knowledge of directory services including LDAP, Active Directory, and Azure AD.
• SaaS Platform Expertise: Must have experience working with SaaS security platforms.
• Security Frameworks (Desirable): Understanding of security frameworks like Zero Trust, NIST, and ISO27001 is a strong advantage.

IGA Product Experience

• Core IGA Platforms: Must have experience with one or more of SailPoint, Okta, Oracle OIM, or Saviynt.
• Other Security Products (Nice to have): Experience with Pathlock, CyberArk, BeyondTrust, or Delinea is beneficial.
• Access Management (Nice to know): Familiarity with Access Management, SSO, and MFA concepts.

Management & Client Engagement

• Stakeholder Management: Proven experience in managing stakeholders, including leading Program Boards and interacting with senior management.
• RFP & Contract Management: Experience responding to Service RFPs, scoping projects, estimating, and producing Service Contracts/SOWs.

Salary: £0 - £0 a year

Onboarding & Compliance

- Complete security & privacy literacy and awareness training during onboarding and annually thereafter

- Review, understand, and adhere to Information Security/Privacy Policies and Procedures such as:

> Data Classification, Retention & Handling Policy

> Incident Response Policy/Procedures

> Business Continuity/Disaster Recovery Policy/Procedures

> Mobile Device Policy

> Account Management Policy

> Access Control Policy

> Personnel Security Policy

> Privacy Policy

Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!

Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.