ICBC Autoplan Advisor | Customer Service Specialist

Insurance Brokers Association of BC; Legnica; On-site; PLN 115,000 - 143,000; Full time

Job summary

The Insurance Brokers Association of BC is seeking a licensed Customer Service Representative to support walk-in Autoplan transactions at the Maple Ridge Office. You will assist clients, provide quotes, and explain coverage options in a clear, professional manner.

With at least 1 year of ICBC Autoplan experience and a Level 1 BC General Insurance License, you will use PolicyCenter and internal systems to complete requests, maintain accuracy, and support daily branch operations while staying

Qualifications

• Customer-focused and detail-oriented.
• 1+ year ICBC Autoplan experience.
• Strong written and verbal English communication.

Responsibilities

• Assist walk-in and returning clients with ICBC Autoplan transactions.
• Provide accurate quotes and explain coverage options clearly.
• Help clients choose insurance solutions that fit their needs.
• Process renewals, changes, and related auto insurance transactions.
• Use ICBC PolicyCenter and internal systems to complete client requests.
• Deliver friendly, professional, and efficient customer service.
• Build positive client relationships through clear communication and follow-up.
• Work with your team to support smooth daily branch operations.
• Stay informed on ICBC updates, policy changes, and industry practices.

Skills

Customer service

Attention to detail

Teamwork

Verbal English communication

Education

BC General Insurance License (Level 1)

Tools

ICBC PolicyCenter

Job description

The Insurance Brokers Association of BC is seeking a licensed Customer Service Representative to support walk-in Autoplan transactions at the Maple Ridge Office. You will assist clients, provide quotes, and explain coverage options in a clear, professional manner.

With at least 1 year of ICBC Autoplan experience and a Level 1 BC General Insurance License, you will use PolicyCenter and internal systems to complete requests, maintain accuracy, and support daily branch operations while staying