Hybrid Global Order Operations Analyst – Warsaw

Levi Strauss & Co.; Województwo mazowieckie; Hybrid; PLN 96,000 - 128,000; Full time

Benefits offered by this job

Base pay and benefits package

Product discounts

Job summary

Levi Strauss & Co. in Warsaw, Poland, is seeking a Global Order Operations Analyst to manage end-to-end Order to Cash for Top and Strategic Accounts, driving revenue and customer experience. You will liaise with customers and internal teams to ensure smooth operations and strong collaboration with partners.

You will support order lifecycle, AR, credit control, and reporting, with a focus on process improvement and SOX-compliant practices. Hybrid work, three days in the Warsaw office.

Qualifications

• Fluent in German and English - written and spoken.
• Experience in Customer Service, Order Management, or Accounts Receivable in a B2B environment.
• Strong knowledge of SAP or similar ERP systems and advanced Excel skills (Pivot Tables, VLOOKUP, IF…).
• Highly analytical with the ability to interpret data, identify trends, and translate insights into actions.
• Strong problem-solving skills, with the ability to proactively identify root causes, manage complex situations, and implement effective, sustainable solutions.
• Excellent communication and interpersonal skills, with a collaborative and customer-focused mindset.
• Highly accountable, with a proactive and ownership mindset.
• Knowledge of EDI processes, logistics flows, and credit/AR management is advantageous.

Responsibilities

• Act as the primary point of contact for Top and Strategic Accounts in Germany.
• Build strong relationships with customers and internal stakeholders (Sales, Finance, Planning, Logistics).
• Manage and resolve customer enquiries across orders, deliveries, returns, and disputes.
• Provide clear visibility on order status, delivery timelines, and issue resolution.
• Manage the full order lifecycle from placement to delivery.
• Ensure order accuracy, fulfillment, and on-time shipping.
• Coordinate with logistics, sales, and planning to resolve supply issues.
• Ensure compliance with customer-specific requirements (e.g., VAS, EDI).
• Monitor receivables, collections, and overdue balances.
• Minimize bad debt risk and support dispute and claim resolution.
• Investigate billing issues, chargebacks, and discrepancies.
• Support credit management and adherence to credit limits.
• Analyze order book performance, risks, and opportunities.
• Provide insights to support forecasting and decision-making.
• Track key KPIs (e.g., delivery performance, DSO, aged debt).
• Ensure adherence to SOPs, SOX controls, and company policies.
• Collaborate with external partners to meet service levels.
• Maintain accurate and up-to-date customer and order data.
• Work closely with Sales, Finance, Distribution, and external partners.
• Participate in customer meetings to improve performance and processes.
• Support system enhancements and continuous improvement initiatives.

Skills

German & English

Customer service

Order management

Accounts receivable

Advanced Excel

Tools

SAP

Microsoft Excel

Job description

Levi Strauss & Co. in Warsaw, Poland, is seeking a Global Order Operations Analyst to manage end-to-end Order to Cash for Top and Strategic Accounts, driving revenue and customer experience. You will liaise with customers and internal teams to ensure smooth operations and strong collaboration with partners.

You will support order lifecycle, AR, credit control, and reporting, with a focus on process improvement and SOX-compliant practices. Hybrid work, three days in the Warsaw office.