HR Services Advisor with German

TN Poland; Łódź; On-site; PLN 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an HR Services Advisor to support the German market. This role involves handling complex employee inquiries, processing HR transactions, and contributing to HR service improvements. With a focus on sustainability and innovation, the company offers a dynamic environment where you can develop your skills and make a real impact. Join a team that values your contributions and provides a range of benefits, including relocation packages and professional development opportunities. If you are passionate about HR and customer service, this is your chance to thrive in a supportive workplace.

Benefits

Sport card (Multisport)

Private health care

Additional life insurance

Performance related yearly bonus

Relocation packages

Internal and external trainings

Discount card for various restaurants

Integrational team events

Charity activities participation

Excellent working conditions

Qualifications

• Minimum 2 years of experience in HR administration or personnel administration.
• Strong customer service skills and attention to detail required.

Responsibilities

• Handle complex employee inquiries and HR transactions efficiently.
• Participate in HR processes migration to the HR Regional Hub.

Skills

HR operations

Customer service skills

Problem-solving

Attention to detail

Time management

Education

Master in Business Administration

Bachelor in HR

Bachelor in Finance

Bachelor in Economics

Tools

HR systems

Employee Portal

Case Management

Job description

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“ Greater Chemistry – between People and Planet ” – it is our Purpose which leads company’s Strategy:
• We are shaping the future with our customers.
• We are accelerating innovation.
• We are leading the transition towards sustainability.
• We are building a culture of possibilities.
By joining us, you create an actual impact on sustainability, innovation, relations with the customers and development of your own career.

As our HR Services Hub team is growing we are looking for a person willing to join us on position of HR Services Advisor. If you have experience in HR operations, administration, and resolving requests, and you speak German we'll be happy to have you in our team supporting German market.

What will you be doing?

• Handle complex employee inquiries and requests and execute them in priority order ensuring timely and accurate resolution.
• Process HR transactions including new hires, onboarding, terminations, promotions, and transfers and perform specialized HR process administration.
• Participate in HR processes/countries migration to the HR Regional Hub.
• Probe cases to determine root cause of the issue or question to provide accurate answers.
• Actively contribute to delivering, maintaining and improving HR services, procedures and processes.
• Understand and utilize HR systems including Employee Portal/ Self Service, Knowledge base and Case Management.
• Ensure consistent application of HR policies and state, federal, and/or country laws and practices.

What are we looking for?

• Minimum 2 years of experience in the field of personnel administration, call centers or HR administration in Shared Service Center environment.
• Master or Bachelor in Business Administration, HR, Finance, Economics, or related areas.
• Knowledge of HR functions, processes, and operations.
• Ability to work effectively in a fast-paced, self-directed team-based environment subject to changing priorities and short deadlines.
• Strong customer service skills including ability to diffuse challenging situations.
• Skills to prioritize workload and provide timely follow-up and resolution.
• Strong attention to detail.
• Language Skills: Working with customers: German B2 level required.

What’s in it for you?

• Possibility to work in a Top Employer 2024 certified company.
• A rewarding challenge to further develop your skills in a professional work environment.
• An opportunity to be a part of the team with great enthusiasm for the business and for delivering top class services.
• Career development within our organization.
• Relocation packages.
• Internal and external trainings.
• Benefits such as sport card (Multisport), private health care, additional life insurance.
• Performance related yearly bonus.
• Broad range of initiatives provided by Social Team (cultural, sporty, loan fund, various contests, occasional bonuses etc.).
• Discount card for various restaurants.
• Integrational team events.
• Possibility to participate in charity activities.
• Excellent working conditions in Monopolis complex in Lodz (wheelchair accessible workplace).

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