HR Admin Team Leader – Assistant Manager – English – Hybrid Wroclaw.

Genpact; Wrocław; Hybrid; PLN 30,000 - 120,000; Full time

Job summary

A leading global professional services firm is seeking an HR Admin Team Leader in Wroclaw. Responsible for leading a team and ensuring optimal operations, you will manage all HR processes while fostering team engagement and development. The ideal candidate has leadership experience, strong communication skills, and a bachelor's degree. We offer an attractive salary, stable job offers, and diverse benefits in a multicultural environment.

Benefits

Attractive salary

Stable job offers

Multicultural environment

Professional training opportunities

Access to learning platform

Benefits like insurance and additional vacation days

Qualifications

• Relevant experience in leading teams and delivering customer satisfaction.
• Strong communication and presentation skills.
• Ability to solve operational issues effectively.
• Time management skills to coach team members.

Responsibilities

• Lead teams to manage relevant processes successfully.
• Serve as Single Point of Contact for HR Admin services.
• Collaborate with technical and corporate teams for large-scale projects.
• Ensure compliance with GDPR and data confidentiality.

Skills

Leading teams

Communication skills

Problem solving

Time management

Creative thinking

Customer service experience

MS Office

Fluent English

Education

Bachelor's degree

Tools

Workday

Service Now

Job description

Job Description - HR Admin Team Leader – Assistant Manager – English – Hybrid Wroclaw.

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge.

Inviting applications for the role of HR Admin Team Leader – Assistant Manager – English – Hybrid Wroclaw. Responsible for leading, monitoring and coordinating the activities of the team on a daily basis while ensuring an optimal and compliant operations eco-system.

Responsibilities

• Leads the teams to ensure successful management of all relevant processes
• Responsible for all Data Management (DM), Talent Acquisition (TA), Total Rewards (TR) and Customer Interaction Center (CIC – Tier 1) processes within one country cluster.
• Serve as Single Point of Contact (SPOC) for one specific workstream (DM, TA, TR or CIC) across all clusters within the EMEA HR Admin team
• Provides coaching, direction, and leadership support to team members to achieve business results.
• Ensure the team has the right skills and competencies to manage all programs, processes and procedures within the talent acquisition process
• Work in collaboration with cross-functional operation, technical and corporate teams to successfully manage large-scale projects
• Oversees process improvements for all relevant processes within their domain
• Follow all GDPR and data confidentially requirements within defined policy and practices.
• Contributes to the regular operations review and quarterly business review of vendor performance relative to contractual Service Level Agreements (SLA).
• Consults closely with international business leaders and regional partner resource heads to establish process approaches and programs and ensures alignment with overall company policies, programs, and business objectives.

Qualifications we seek in you!

Minimum Qualifications / Skills

• Relevant experience in leading teams, be able to deliver optimum customer satisfaction and ensure that the teams remain engaged and motivated to grow their career with the organization.
• Communication and Presentations Skills: Should be able to communicate well with the clients and be able to present data post analysis.
• Problem Solving: Should be tactical and be able to solve day to day operations issues and should be able to understand Service Delivery metrics.
• Time Management: Should be able to manage his/her own time well and coach front line managers and agents’ staff to do the same.
• Out of box thinking: Use initiative and demonstrate creativity in solving problems for Genpact customers.
• Experience or background in HRO/Customer Service.
• Knowledge of MS Office (Excel, Power Point)
• Fluent English
• Minimum Bachelor's degree

Preferred Qualifications/ Skills

• Knowledge of Workday and Service Now
• Able to improve the process and motivate the team to do the same

What can we offer?

• Attractive salary;
• Stable job offers - employment contract
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports professional trainings and great career development opportunities
• Free access to our award-winning learning platform
• Benefits such as Insurance, Luxmed, additional vacation days, biking policy

Why join Genpact?

Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

Make an impact – Drive change for global enterprises and solve business challenges that matter

Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.