Home Base Texas Veteran Outreach Manager

Mass General Brigham; Poland; Remote; PLN 286,000 - 417,000; Full time

Job summary

A leading healthcare provider is seeking a Home Base Veteran Outreach Manager to develop outreach programs supporting veterans and their families in Houston, TX. This remote role requires strong communication, management experience, and a background in military service. Responsibilities include connecting patients to community resources and enhancing access to care. Competitive pay ranges from $78,000 to $113,453.60 annually, with a commitment to diversity and inclusion in the workplace.

Qualifications

• Must have some proven/successful management experience.
• Military experience required with honorable discharge (proof of DD 214 required).
• Experience within a hospital or healthcare setting 3-5 years preferred.

Responsibilities

• Develop and manage outreach programs for patient connection.
• Establish relationships with community organizations for services.
• Conduct assessments to identify patient needs.

Skills

Excellent communication and interpersonal skills

Ability to conduct needs assessments

Strong organizational skills

Problem-solving skills

Education

Bachelor's Degree Related Field of Study

Job description

Overview

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Candidates must live in Houston, TX or the surrounding area, or be willing to relocate to Houston, TX. Home Base, a Red Sox Foundation and Massachusetts General Hospital program, is dedicated to healing the invisible wounds – including post-traumatic stress, traumatic brain injury, anxiety, depression, co-occurring substance use disorder, family relationship challenges and other issues associated with military service – for veterans of all eras, service members, military families and Families of the Fallen through world-class clinical care, wellness, education, and research.

Home Base is seeking a dynamic and entrepreneurial leader to guide veterans and families struggling with the invisible wounds of war into care. The Home Base Veteran Outreach Manager will be a vital member of a professional team and will serve as a critical "boots on the ground" liaison between Home Base programs and Veteran communities. The liaison will be the senior lead in connecting all veterans to care and will provide unique solutions to access Home Base’s programs and resources from other partners. This role is remote but local to the Houston, Texas area and requires reliable transportation to travel regionally.

Job Summary

Summary

Responsible for developing and managing outreach programs aimed at supporting patients and connecting them with community resources and behavioral health services. Works to enhance patient access to care through partnerships with external agencies and community organizations, improving overall patient outcomes and well-being. Provides education and guidance to ensure patients receive appropriate support throughout their care journey. This role is remote but local to the Houston, Texas area. Must have reliable transportation to travel regionally. Some nights and weekend work required.

Does this position require Patient Care? Yes

Essential Functions

• Establishes and maintains relationships with community organizations, healthcare providers, and support agencies to facilitate patient referrals and services.
• Conducts assessments to identify patient needs and connects them with available resources in the community, including behavioral health and social services.
• Develops and implements outreach strategies to enhance patient engagement and ensure under-resourced populations have access to essential care.
• Oversees program logistics, including scheduling, coordinating with community partners, and monitoring outreach activities to ensure compliance and effectiveness.
• Provides education and guidance to patients and families regarding available community services and how to access them.
• Tracks and reports on program performance, analyzing outcomes to identify areas for improvement and adjust strategies as needed.
• Maintains accurate and confidential records of patient interactions and referrals, adhering to privacy regulations and hospital policies.
• Advocates for patient needs and represents the hospital in community meetings and outreach events to promote accessible healthcare services.

Qualifications

Education

Bachelor's Degree Related Field of Study required

Can this role accept experience in lieu of a degree? No

Licenses and Credentials

Experience

• Must have some proven/successful management experience
• Leadership experience strongly preferred
• Military experience required
• Must have an honorable discharge (proof of DD 214 required)
• Experience within a hospital or healthcare setting 3-5 years preferred

Knowledge, Skills and Abilities

• Excellent communication and interpersonal skills for working with patients, families, and community partners.
• Ability to conduct needs assessments and develop effective outreach plans.
• Strong organizational skills and attention to detail in tracking and managing program activities.
• Ability to handle sensitive information with discretion and maintain patient confidentiality.
• Problem-solving skills to address barriers to patient care and access.

Additional Job Details (if applicable)

Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
• Carrying Frequently (34-66%) 20lbs - 35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Remote

Work Location

123 Main Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$78,000.00 - $113,453.60/Annual

Grade

7

Mass General Brigham is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.