Help Desk Team Leader

Envipco; Warszawa; On-site; PLN 70,000 - 100,000; Full time

Job summary

Envipco, a leader in reverse vending machine technology, is seeking an experienced Help Desk Team Leader in Warsaw. This role involves managing a team to deliver outstanding customer service and resolve IT issues efficiently. Candidates should possess a bachelor's degree and demonstrate strong leadership and technical skills. Join a fast-paced and growth-oriented environment that values sustainability and teamwork.

Qualifications

• Proven experience leading a technical support/help desk team.
• Fluency in both English and Polish (spoken and written) is required.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Lead and manage the help desk team for efficient customer support.
• Troubleshoot and resolve complex technical issues.
• Train, mentor, and develop team members.

Skills

Leadership

Problem Solving

Customer Service

Communication

Education

Bachelor’s degree in IT, computer science, or related technical education

Tools

MS Dynamics

Salesforce

Windows operating systems

Microsoft Office

Job description

About Us

Envipco is a leading reverse vending machine (RVM) technology company with over four decades of experience providing machines that directly enable consumers to recycle their beverage containers and collect a deposit refund. We are looking for skilled, experienced, and hardworking team members who share our core values and care about things like sustainability, setting high goals, teamwork, integrity, accountability, quality, and a commitment to customer satisfaction. As we continue to grow and expand our Global Business, we're looking for people to grow along with us! Envipco offers a high energy, fast-paced environment with excellent growth opportunities.

We are looking for an experienced Help Desk Team Leader to join our team in Poland. In this role, you will oversee a group of technical support specialists, ensuring the delivery of outstanding customer service and the efficient resolution of IT issues. You will play a key role in organizing daily operations, developing team capabilities, and continuously improving support processes.

Key Responsibilities:

• Lead and manage the help desk team, including scheduling, task delegation, and performance monitoring.

• Ensure timely and professional customer support through phone, email, and ticketing systems.

• Troubleshoot and resolve complex technical issues, acting as an escalation point for the team.

• Collaborate with other departments to facilitate efficient issue resolution.

• Create and maintain clear technical documentation and support procedures.

• Train, mentor, and develop team members to strengthen technical and customer service skills.

• Track, analyze, and report on key performance indicators (KPIs) to drive continuous improvement.

• Stay current with emerging technologies and best practices in IT support.

• Bachelor’s degree in IT, computer science, or related technical education.

• Proven experience leading a technical support/help desk team.

• Strong knowledge of Windows operating systems and Microsoft Office applications.

• Experience with platforms such as MS Dynamics and/or Salesforce is a strong advantage.

• Fluency in both English and Polish (spoken and written) is required.

• Excellent communication, leadership, and interpersonal skills.

• Ability to thrive in a fast-paced environment and manage multiple priorities under pressure.

• Solid problem-solving skills and a proactive approach to service delivery.

Envipco is committed to fostering a diverse and inclusive workplace. We encourage individuals from all backgrounds to apply.

If you are ready to take on a challenging and rewarding role at the forefront of environmental innovation, apply now to be a key player in our dynamic team.