Help desk L1 with German

Experis; Warszawa; On-site; PLN 30,000 - 120,000; Full time

Job summary

A global IT recruitment leader, Experis, is seeking a Technical Support Specialist to assist B2B customers with IT issues in a permanent role. This entry-level position requires a good command of German and English, alongside a basic understanding of IT and a willingness to learn. You will engage in tasks such as logging support cases and helping to resolve various IT problems, supported by a comprehensive benefits package.

Benefits

Performance bonus

MultiSport card

Medicover medical care

Holiday bonuses

Reimbursement for prescription glasses

PPK pension plan

Qualifications

• Good German (C1) and English (at least B2) required.
• Basic understanding of IT or strong interest in technology.
• Willingness to learn about networks, software, and databases.

Responsibilities

• Answering customer questions from resellers and IT partners.
• Logging and tracking support cases in the systems.
• Helping solve software and network problems.

Skills

Communication

German

English

Interest in IT

Problem-solving

Job description

For our client, we’re looking for someone to join the client's technical support team and assist B2B customers with IT issues. No need to be an expert – you’ll learn everything!

Your main tasks will include:

1. Answering customer questions (resellers, IT partners)
2. Logging and tracking support cases in our systems
3. Helping solve software and network problems (with guidance)
4. Supporting basic software/server setup
5. Learning how to read and understand system logs

What You Should Bring:

1. Good German (C1) and English (at least B2) – you’ll use both daily
2. Basic understanding of IT or a strong interest in technology
3. Willingness to learn about networks, software, and databases
4. Communication skills and a positive attitude

Bonus if you have:

1. Some experience with networking (Wi-Fi, routers, etc.)
2. Knowledge of any programming language (e.g., Java, JavaScript)
3. Basic SQL or database knowledge

Offer:

1. Contract of employment or mandate contract
2. Performance bonus – up to 5% of your monthly salary
3. Attractive benefits package including:
4. MultiSport card
5. Medicover medical care (various packages available)
6. Holiday bonuses
7. Reimbursement for prescription glasses
8. PPK pension plan and more!

The offer applies to permanent work.

Company Description:

Experis is a global leader in recruiting specialists and management staff in key IT areas. With us, you will find competitive employment offers and interesting IT projects aimed at both experienced professionals and those starting their careers in IT. Experis is part of ManpowerGroup and has been named one of the world's most ethical companies.