Healthcare Knowledge Content Specialist

Transcarent; Polska; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

Transcarent is seeking a Knowledge Content Analyst to support delivering high-quality client and member experiences from Day 1 through the client lifecycle. You will source, analyze, and maintain client benefits content and data, and partner with internal teams to resolve support tickets.

You will develop subject matter expertise in content areas like Customers and Vendor Partners, Carriers and TPAs, and Benefits and Data Configuration.

Qualifications

• Equivalent of a bachelor’s degree and/or 3-5+ years progressive experience in a related industry.
• Strong knowledge of the health care industry and ability to explain health plan documentation.
• Experience with healthcare content/knowledge management and QA processes/tools.

Responsibilities

• Develop subject matter expertise in content focus areas such as Customers and Vendor Partners, Carriers and TPAs, Benefits and Data Configuration.
• Triage, respond to, and resolve client tickets (CFQs) in a timely manner.
• Openly share knowledge and provide feedback to development teams.
• Manage and review internal/client-facing content for new client implementations.
• Provide status reports and identify risks to ensure high-quality delivery.

Skills

Healthcare knowledge

Quality Assurance

Content management

Communication skills

Problem solving

Team collaboration

Education

Bachelor's degree

Tools

MS Office

Content management tools

Job description

Transcarent is seeking a Knowledge Content Analyst to support delivering high-quality client and member experiences from Day 1 through the client lifecycle. You will source, analyze, and maintain client benefits content and data, and partner with internal teams to resolve support tickets.

You will develop subject matter expertise in content areas like Customers and Vendor Partners, Carriers and TPAs, and Benefits and Data Configuration.