Head of Total Rewards Operations Center

Biopharma Careers; Wrocław; Hybrid; PLN 180,000 - 300,000; Full time

Job summary

Biopharma Careers is seeking a Head of Total Rewards Operations Center based in Wroclaw, operating in a hybrid model with 2 days in the office. You will lead a team of 6, overseeing compensation and benefits administration and serving as the primary escalation point for HR operations.

You will recruit, train, delegate, monitor and evaluate staff, manage global compensation projects, and support policy implementation while ensuring knowledge management and continuous improvement across all

Qualifications

• 5+ years in compensation and benefits administration, ideally in global/shared services.
• Led and developed teams as a people manager with recruiting, training, delegation and motivation.
• Proficient in SAP SuccessFactors Employee Central or equivalent HRIS with hands-on compensation and benefits workflows management.
• Strong stakeholder management and customer service orientation for internal HR partners.
• Solid grasp of process improvement methodologies and ability to design and implement solutions.
• Strong analytical skills with basic finance/IT understanding to bridge HR with business functions.
• Detail-oriented, confidential, and discreet in handling sensitive data.
• Clear English communication and proactive, organized prioritization of competing tasks.

Responsibilities

• Lead a team of 6 to deliver compensation and benefits administration and support.
• Act as the single point of reference and escalation for HR operations issues.
• Recruit, train, delegate, monitor and evaluate team performance while developing competencies.
• Provide administrative support and expertise to HR teams.
• Manage global compensation and benefits projects.
• Support the implementation of global, regional, and country-specific policies.
• Drive knowledge management and continuous improvement across all compensation and benefits processes.

Skills

People management

Stakeholder management

Analytical skills

Process improvement

Customer service mindset

English communication

Tools

SAP SuccessFactors

Job description

Your role:

As Head of Total Rewards Operations Center, you'll manage a team of 6 people responsible for providing administrative support for compensation and benefits processes, with a strong focus on customer service and process efficiency. Based in Wroclaw in a hybrid model (2 days in office), you'll be the single point of reference and escalation for HR operational issues. Your responsibilities include recruiting, training, delegating, monitoring, and evaluating your team's performance while developing their competencies. You'll provide administrative support and expertise to HR teams, manage global compensation and benefits projects, and support the implementation of global, regional, and country-specific policies and regulations as guided by HR leadership. You'll also ensure effective ongoing knowledge management of compensation and benefits operations and processes, driving continuous improvement across all areas.

Who you are:

• You have 5+ years of experience in compensation and benefits administration, ideally in a shared services or global operations environment managing complex, multi-country processes.
• Led and developed teams as a people manager, with proven ability to recruit, train, delegate, and motivate staff while maintaining high performance standards.
• You're proficient in Employee Central ("SAP SuccessFactors") or similar HR information systems, with hands-on experience managing compensation and benefits workflows.
• You bring strong stakeholder management skills and a genuine commitment to delivering excellent customer service to internal HR partners.
• You have a solid grasp of process improvement methodologies and can identify inefficiencies, design solutions, and drive implementation.
• You possess strong analytical skills with a basic understanding of finance and IT systems, enabling you to bridge HR operations with other business functions.
• You're detail-oriented, accurate, and naturally inclined to solve problems methodically, confidentiality and discretion are non-negotiable for you.
• You communicate clearly in English (written and spoken) and bring a proactive, organized approach to managing competing priorities.