Head of IAM Service Delivery

HSBC; Kraków; On-site; PLN 33,000 - 49,000; Full time

Benefits offered by this job

Healthcare benefits

Pension and life assurance

Private medical care

Multisport card

Home office setup reimbursement

CSR initiatives

Job summary

HSBC is seeking an experienced Head of Identity and Access Management Service Delivery in Kraków to lead a global IAM organization. You will set strategic direction, drive end-to-end IAM operations, and partner with Cybersecurity, Technology and business stakeholders to deliver outcomes at pace.

You will manage 200+ professionals across locations, drive automation, assurance, and robust control environments while fostering a high-performance culture and strong vendor relationships.

Qualifications

• 15+ years of technology management experience with IAM focus.
• Strong leadership of global IAM delivery and operations.

Responsibilities

• Build and lead globally distributed IAM Service Delivery teams (200+ colleagues).
• Collaborate with Cybersecurity, Technology, HR, Risk and Compliance to deliver outcomes.
• Define and lead transformation roadmap, automate processes, and improve efficiencies.
• Coach and mentor IAM professionals, develop talent, and strengthen succession planning.
• Ensure IAM operations meet regulatory and audit expectations (GDPR, PCI DSS, SOX).
• Manage relationships with stakeholders and suppliers to meet service outcomes.
• Provide regular reporting to senior management on performance and risk.

Skills

Identity & Access Management

SailPoint

Education

Bachelor's degree in Computer Science/Information Systems or related

Tools

SailPoint

Job description

Some careers have more impact than others.

If you7re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 58 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Head of Identity and Access Management Service Delivery.

Work Location: Based on preference ether Poland, Krakow or India, Hyderabad

The Opportunity

As Head of IAM Service Delivery, you7ll set the strategic direction and provide global leadership for HSBC7s Identity & Access Management (IAM) service delivery function. You7re accountable for run-the-bank IAM outcomes, ensuring effective end-to-end execution of IAM control operations across the organisation.

Operating within the first line of defense, IAM Service Delivery acts as Cybersecurity7s focal point for access-related operational activities, ensuring HSBC7s electronic assets are monitored, managed, and protected so that only authorised individuals with a legitimate business need can access or modify themc when required and in line with policy and control expectations.

This is a global leadership role, responsible for leading geographically distributed teams of IAM domain specialists and SMEs, partnering closely with technology and business stakeholders to drive operational execution, service performance, and delivery of the IAM strategy at pace.

What you7ll do

• Build and lead globally distributed, multi-disciplinary IAM Service Delivery teams (span of control of 200+ colleagues), setting clear direction, operating model, and performance expectations.
• Act as a senior member of the global IAM leadership team, collaborating across Cybersecurity, Technology, CISO organisations, HR, business stakeholders, and Risk/Compliance to deliver shared outcomes and manage priorities.
• Define and lead the IAM Service Delivery transformation roadmap, accelerating automation and self-service, standardising processes, and driving measurable operational efficiencies without weakening control effectiveness.
• Develop and sustain a high-performance culture, coaching and mentoring IAM/security professionals, strengthening succession planning, capability building, and talent retention across locations and disciplines.
• Ensure IAM control operations meet regulatory and audit expectations, maintaining compliance with applicable regulations and frameworks (e.g., GDPR, FISMA, PCI DSS, HIPAA, SOX) and ensuring evidence, control testing support, and remediation are executed effectively.
• Build and maintain strong stakeholder and supplier relationships, partnering with business and technology teams and managing vendors to meet service outcomes, contractual obligations, and continuous improvement goals.
• Provide clear, regular reporting to senior management, including performance metrics, control effectiveness, operational risk insights, and trend analysis across end-to-end IAM controls, highlighting issues, decisions required, and actions taken.

Customers / Stakeholders:

• Customer focus and service advocacy
• Lead a customer-centred culture across IAM Service Delivery, championing behaviours and initiatives that improve colleague experience and drive strong “customer advocacy”. Proactively identify opportunities to leverage Cybersecurity services to strengthen the bank7s security posture and reduce friction in access journeys.
• Strengthen stakeholder relationships and influence
• Build trusted relationships that enable effective decision-making and stakeholder advocacy, using organisational insight and strong engagement with IAM sub-functions and peers across Cyber Security to align priorities and remove delivery blockers.

Leadership & people:

• Managing and leading
• Lead and develop the IAM Service Delivery organisation, making sustainable decisions that protect and enhance HSBC7s values, reputation, and stakeholder value. Foster a strong learning culture and continuous improvement mindset. Engage authentically with a diverse stakeholder set (including Audit, Technology and Global Businesses) and with external vendors to influence outcomes that work for all parties.
• Champion cross-business and cross-cultural collaboration, enabling joined-up delivery in the best interests of customers, colleagues, and the bank.

Operational effectiveness & control:

• Govern operational and control risks responsibly across regions and business areas. Promote ethical risk management, communicate changes in policy and governance clearly, and reinforce consistent risk processes and behaviours across the team.
• Financial and budget management
• Own and manage the Service Delivery budget, translating strategic financial information into clear planning and performance decisions. Monitor programme/service financial performance, surface the financial implications of risks and issues early, engage stakeholders, and manage budget variance appropriately.

What you will need to succeed in the role

• 15+ years of relevant technology management experience, with a strong focus on Identity and Access Management.
• Deep understanding of IAM domain, best practices and experience in running end-to-end operational execution, and familiarity with tooling such as SailPoint.
• Significant experience in a cybersecurity/IAM leadership role, including running a global function with geographically dispersed teams.
• Demonstrable experience shaping and executing IAM strategy, including delivery of large-scale transformation and automation/self-service outcomes.
• Proven ability to balance and deliver Run-the-Bank (RTB) operations and Change-the-Bank (CTB) priorities effectively, with strong cost and capacity management.
• Strong people leadership skills with a track record of building, inspiring, and motivating high-performing teams (including workforce planning and talent development).
• Strong stakeholder management capability, able to build trusted relationships and influence across Technology, Cybersecurity, HR, Legal, Audit, Risk and business leadership.
• Strong understanding of business finance, with experience managing budgets, expenditure, and forecasting; able to articulate financial impacts of risks, issues, and delivery trade-offs.
• Bachelor7s degree (Master7s preferred) in Computer Science, Information Systems, or a related discipline.
• CISSP or CISM preferred.

What we offer -

The pay range for this role is 32,966.67-49,450.00

Additional car allowance in the amount of 7,663 PLN (monthly, gross).

Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.

We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing

* Additional bonuses for recognition awards

* Multisport card

* Private medical care

* Life insurance

* One-time reimbursement of home office set-up (up to 800 PLN).

* Employee assistance program

* Additional contributions to PPK scheme

* Corporate parties & events

* CSR initiatives

* Nursery and kindergarten discounts

* Financial support with trainings and education