Head of Customer Service (f/m/d)

Ultimate Europe GmbH; Warszawa; On-site; EUR 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic leader to manage their service team and enhance customer satisfaction. This role involves optimizing workflows, mentoring staff, and collaborating across departments. With a focus on personal and professional development, the company offers a flexible work environment and modern office facilities. Join a young, dynamic team and take part in shaping the future of transportation equipment. If you're ready to take on this challenge and contribute to a successful international group, this is the opportunity for you.

Benefits

Flexible working hours

Electric vehicle charging station

Modern office facilities

Employee ownership model

Gym access

Canteen

After-work bar

Qualifications

• At least 10 years of professional experience with 2 years in management.
• Strong problem-solving skills and customer orientation required.

Responsibilities

• Manage the service team and mentor employees.
• Optimize workflows through digitization and support sales.

Skills

Technical education

Experience in electrical or metal industry

German language proficiency

English language proficiency

Management experience

Problem-solving skills

Customer orientation

Willingness to travel

Education

Completed technical education

Job description

Ultimate Europe

Based in St. Georgen am Ybbsfelde (Lower Austria), Ultimate Europe is part of a successful international group with additional locations in Romania, Poland, Turkey, the USA, China, and Australia. We specialize in the development, sale, and service of gangways, automatic door systems, and interior fittings for rail vehicles. We are seeking a new employee at our location in St. Georgen am Ybbsfelde to strengthen and expand our international market activities.

Your Tasks:

1. Technical and disciplinary management of the service team, including mentoring
2. Development of evaluations to increase customer satisfaction
3. Supporting sales in preparing and handling offers for refurbishment projects
4. Optimizing workflows through digitization (CRM, etc.)
5. Establishing and developing know-how among subordinate employees
6. Collaborating with other departments

Your Skills:

1. Completed technical education
2. Experience in the electrical or metal industry
3. Excellent knowledge of German and English
4. At least 10 years of professional experience, including a minimum of 2 years in management and leadership roles
5. Strong problem-solving skills and customer orientation
6. Willingness to travel

What We Offer:

• Opportunities for personal and professional development
• Flexible working hours with a flexitime model available to all employees
• Personal responsibility in an independent role within a young and dynamic team
• Electric vehicle charging station and designated e-car parking spaces in front of our office
• Modern office facilities including a canteen, gym, and after-work bar
• An employee ownership model allowing participation in the company's success
• Attractive salary according to "KV Metallgewerbe," with potential overpayment based on qualifications and experience

Take up the challenge and apply for the ultimate job.

ULTIMATE Europe Transportation Equipment GmbH
Hart, Gewerbestraße 27, A-3304 St. Georgen am Ybbsfelde
E-Mail: [e-mail]
Web: www.ultimate-eur.com