Guest Experience Expert

Sheraton Hotels & Resorts; Sopot; On-site; PLN 28,000 - 41,000; Part time

Job summary

Sheraton Hotels & Resorts in Sopot, Poland, is seeking a part-time Guest Experience Expert to deliver exceptional service and guide guests through their stay. The role emphasizes proactive guest needs, smooth check-in/check-out, and a hands-on approach in a dynamic hotel environment.

The ideal candidate will be able to move around for extended periods and handle guest requests, reports, and local recommendations with professional appearance and conduct.

Qualifications

• Education: High school diploma or G.E.D. equivalent.

Responsibilities

• Assist guests with check-in/check-out and general inquiries.
• Address guest requests and coordinate services to ensure a memorable stay.
• Prepare and complete necessary reports and communicate relevant information.
• Promote local area highlights to enhance guest experience.

Education

High school diploma or G.E.D.

Job description

Additional Information

Job Number 26115784

Job Category Rooms & Guest Services Operations

Location Powstancow Warszawy 10, Sopot, Poland, Poland, 81-718VIEW ON MAP

Schedule Part Time

Located Remotely? N

Position Type Non-Management

Position Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Dołączając do Sheraton, stajesz się częścią globalnej społeczności. Od 1937 roku oferujemy miejsca, w których można się spotkać i nawiąść znajomości. Pracownicy Sheraton budują poczucie przynależności w ponad 400 społecznościach na całym świecie. Zapraszamy, witamy i łączymy gości poprzez ciekawe doświadczenia i atrakcje oraz przemyślaną obsługę. Jeśli jesteś graczem zespołowym, który ekscytuje się dostarczaniem wyjątkowych doświadczeń gościom, poznaj możliwości rozwoju kariery w Sheraton. Dołącz do nas w naszej misji bycia „światowym miejscem spotkań”. Stając się częścią zespołu Sheraton Hotels & Resorts, dołączasz do portfolio marek Marriott International. Bądź tam, gdzie możesz pracować najlepiej, jak potrafisz, rozpocznij realizację zamierzeń, poczuj przynależność do niesamowitej globalnej społeczności i stań się najlepszą wersją siebie.