GSC: Process Engineering Manager

HSBC; Kraków; Hybrid; PLN 180,000 - 240,000; Full time

Job summary

A global banking and financial services organization is seeking a Process Engineering Manager in Kraków to lead process excellence and Lean Six Sigma initiatives. The successful candidate will collaborate with various businesses to enhance internal processes and drive strategic change. Strong experience in project execution, stakeholder management, and training is required. This role offers opportunities for annual bonuses, private medical care, and additional perks.

Benefits

Annual performance-based bonus

Private medical care

Life insurance

Corporate parties & events

Financial support with trainings and education

Free parking

Qualifications

• Experience in conducting training sessions and project coaching.
• Strong stakeholder management and influencing capabilities.
• Excellent communication and presentation skills.

Responsibilities

• Champion and execute process excellence initiatives globally.
• Lead Lean Six Sigma training programs and events.
• Facilitate process and data discovery initiatives.

Skills

Lean Six Sigma methodologies

Stakeholder management

Communication skills

Analytical skills

Project execution

Education

Green or Black Belt certification

Job description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Your career opportunity

CIB & HBEU Baking T&P is responsible for world-class strategic transformation of COO, CIB & HBEU through smart execution. We act as strategic partners to business and create world class digital capabilities that enable HSBC Transformation and Performance team to digitize at scale and simplify the lives of our colleagues & customers. We are a team of ~500 globally, driving design, process excellence, process discovery & streamlining, business change, product ownership, simplification and automation across Value Streams (including but not limited to Client Onboarding and Servicing, Global Payment Solutions, Global Trade & Receivables Finance, Capital Markets, Sustainability, Platforms & Regulatory).

The purpose of this role is to successfully shape and execute against HSBC’s CIB & HBEU, COO global strategic change & simplification agenda. CIB & HBEU Banking T&P Process Engineering Manager will collaborate with various Businesses across regions to successfully support and deliver Change and build Community for the Bank to streamline and digitize our products, propositions and internal processes. They will be accountable for the timely and high-quality delivery of initiatives, adhering to HSBC core practices, objectives & frameworks.

What you’ll do

• Champion and execute process excellence and re-engineering initiatives across all global regions.
• Cultivate a culture of continuous improvement, focusing on Lean Six Sigma (LSS) methodologies. Create and develop Lean Six Sigma-related materials and resources.
• Lead the mobilisation of Black Belt, Green Belt, and Yellow Belt programmes, including preparation, invitations, training, examinations, and communications.
• Organise and promote Process Engineering Community events, supporting community growth.
• Conduct training sessions for LSS Black Belt, Green Belt, and Yellow Belt programmes. Drive and mentor productivity and efficiency-focused LSS improvement projects.
• Assist in establishing standards for communication, newsletters, and reporting.
• Contribute to and lead initiatives related to Process Discovery and Data Discovery following LSS statistical tools. Explore and implement innovative working methods through automation and AI.
• Facilitate the mobilisation and potential replication of Bloom Flow, the idea generation platform. Encourage a highly engaged team to consistently deliver high-quality outputs that exceed user expectations.

What you need to have to succeed in this role

• Possesses experience in conducting training sessions and project coaching, with a focus on advancing the Lean Six Sigma agenda. Green Belt or Black Belt certification will be preferred.
• Demonstrated experience in project execution. Exhibits strong stakeholder management and influencing capabilities, with the ability to coordinate with multiple stakeholders to ensure timely decision-making and action-taking.
• Excellent communication, presentation, and articulation skills. Exceptional interpersonal and analytical skills. Capable of operating effectively in cross-functional, multicultural, and geographically diverse environments.
• Attention to details, ability to focus on and accurately complete tasks, including identifying and rectifying small errors with no peer review needed.
• Proficient in managing multiple initiatives concurrently while addressing ad-hoc tasks regularly.
• Skilled in overcoming challenges and obstacles, developing innovative solutions, and working in an agile manner.
• Proficient in both spoken and written English.

What we offer

• Annual performance-based bonus
• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN)
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Free parking

Recruitment process

• Online behavioural test (for external candidates only)
• Telephone screen (for external candidates only)
• Job Interviews with the hiring manager

We are an equal opportunities employer and are committed to creating a diverse and inclusive environment for all employees.