Global Supply Chain & Customer Service Specialist

JTI; Warszawa; Hybrid; EUR 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Global Supply Chain & Customer Service Specialist to join their dynamic team in Warsaw. This role offers a unique opportunity to manage operations across diverse markets, ensuring seamless supply chain processes and customer satisfaction. You'll collaborate with various stakeholders, from factories to finance, to deliver flawless service. The company promotes a culture of growth and flexibility, providing an environment where you can thrive professionally while enjoying competitive compensation and comprehensive benefits. Join a diverse team and make a significant impact in a globally recognized organization.

Benefits

Competitive Pay

Annual Bonus

Private Medical Care

Life Insurance

Employee Pension Programs

Flexible Work Arrangements

Training and Development Opportunities

Modern Office Facilities

Diverse Work Environment

Family Leave Benefits

Qualifications

• 3-5 years of experience in Supply Chain and Customer Service.
• Proficient in English; additional languages are a plus.
• Experience with SAP and logistics management.

Responsibilities

• Coordinate supply chain operations for designated markets.
• Process sales and purchase orders efficiently.
• Collaborate with finance and logistics for smooth operations.

Skills

Supply Chain Management

Customer Service

SAP ECC

Logistics Knowledge

Microsoft Office

Organizational Skills

English Language

French Language

Spanish Language

Education

High School Diploma

Commercial Diploma

Tools

SAP Hana

ERP Systems

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

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Title: Global Supply Chain & Customer Service Specialist

Job ID: 99099

Country: Poland

Professional area: Supply Chain

Contract type: Permanent

Professional level: Experienced

Location:

Warszawa, PL, 00000

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

Job Title:Global Supply Chain & Customer Service Specialist

Location:Warsaw, Poland

Reporting to:Global Supply Chain & Customer Service Team Lead

Contract Type:Permanent

Global Supply Chain & Customer Service Specialist

About the position:

At JTI, we offer an ambitious career opportunity that will allow you to be part of a world-class team dedicated to excellence. As a Global Supply Chain & Customer Service Specialist, you will play a pivotal role in managing operations within the GBS scope. This includes the vital task of supplying materials to JTI markets and 3rd Party Partners. Work closely with a diverse range of collaborators including service providers, factories, Markets and Global Logistics, Finance, R&D, and other functional partners

Provide efficient support for Customer Service and Supply Chain processes in SAP ECC, IBP, and Transportation Modules. Ensure high-quality operational support for dedicated Markets & Customers. Deliver and bill products flawlessly

Responsibilities:

• Coordinate the phase-in and phase-out of the portfolio for designated markets/customers
• Process Sales and Purchase Orders within SAP ECC/IBP, ensuring all parameters are accurate and completed in a timely manner for detailed order output
• Ensure continuous supply and process shipments of commodities minimizing write-offs based on the customer's requirements in collaboration with factories, suppliers, freight forwarders, carriers and warehouses resulting in order fulfilment
• Collaborate with Finance for any related to Accounts Receivable/Accounts Payable matters and month /quarter/year-end closing
• Liaise with forwarders/carriers for transport document establishment
• Build company service-related purchase orders as recorded

Requirements:

• High School Diploma and/or Commercial Diploma
• 3-5 years of experience in Supply Chain and Customer Service in a multinational company. At least 12 months in a GSC&CS Associate role
• Proficient in English (written & spoken). Additional language(s) such as French or Spanish is an asset
• SAP Hana experience or other ERP
• Logistics knowledge
• Familiarity with Microsoft Office (Excel, Word, and PowerPoint)
• Excellent organizational skills and the ability to manage multiple tasks and projects simultaneously

What we offer:

• Competitive pay and attractive annual bonus
• On-going development opportunities in multinational environment, wide variety of projects, ambitious goals and independence in achieving them. Promoting from within culture
• Freedom with responsibility (we trust your competencies, ability to manage your time and your scope of work)
• Lot of flexibility in terms of work arrangements (work from office or from home)
• Private medical care (various options to choose) and life insurance
• Employee pension and savings programs
• JTI Family Leave Benefit – including extended paid paternity leave and fully paid maternity leave
• Wide variety of trainings, webinars and professional courses on our e-learning platforms, including sponsored certification programs (for employees fulfilling the admission criteria)
• Modern office with traditions (Art Norblin Factory) in convenient location, equipped with a library, mindfulness zone, spacious kitchen, garden terrace, massage chairs and underground bicycle parking
• Working in a diverse and inclusive organization of over 40 different nationalities

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.

If you decide to participate in this recruitment, the administrator of your data will be JTI Polska sp.z o.o. with headquarters in Stary Gostków. Your data will be processed only to support the recruitment process in which you participate. Detailed information on the processing of your data here.

Procedure on internal breaches reporting and follow–up procedure for JTI Polska regulating the rules for whistleblowers reporting is available at https://do.jti.pl/sygnalisci.pdf .